- Report: #1062854
Report - Rebuttal - Arbitrate
Complaint Review: Prodermagenix
Prodermagenix244 5th Avenue Suite 1814 New York City, New York USA
Prodermagenix Offered free gift for S&H cost of $4.49. Then charged $139 because I didn't cancel within 20 days, but I didn't know I had to. New York City New York
*General Comment: Sorry
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I was ordering medication from the VA website on 5/28/2013 and was told I could choose a free gift if I would pay the shipping and handling charge of $4.49 and take a survey. I received the free gift with no other information. I received a phone call the week of 6/17/2013 wanting to know if I wanted to order more products. I could barely understand anything they were saying and asked to speak to a supervisor who repeated what the sales person said. I told the supevisor that I did not want to buy anything. Then I received my credit card statement and found out I was be charged the $4.49 for S&H and also being charged $139.95. I contacted them and they refused to give me a refund, but they tried to sell me another product for $79. I informed them I didn't want to buy anything else and that I wanted the $139 charge removed. They could not do this because I went over the 20 trial period that I didn't know I had. As of 6/28/2013 my account closed and I told them not to contact me with any other offers. Beware of this company!
This report was posted on Ripoff Report on 06/28/2013 10:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prodermagenix/New-York-City-New-York/Prodermagenix-Offered-free-gift-for-SH-cost-of-449-Then-charged-139-because-I-didn-1062854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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