• Report: #818572

Complaint Review: Prodigy Payment Systems

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  • Submitted: Thu, January 05, 2012
  • Updated: Mon, February 06, 2012

  • Reported By: Diane — Tontitown Arkansas United States of America
Prodigy Payment Systems
3801 Arapaho Rd. Arapaho, Texas United States of America

Prodigy Payment Systems BKCD Processing Company overcharges, double charges, renews your contract without notice Arapaho, Texas

*Author of original report: duh

*UPDATE Employee: OUR CUSTOMER SERVICE COMMITMENT

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Prodigy Payment Systems sent me a PIN machine for debit card transactions.  Then they double charged me -- the swipe fee AND a debit fee for every transaction run thru there.  Yes, the PIN machine would have been useful for transactions over $80.  Few, if any, of my transactions are that much.  When they were confronted with this the said they didn't know why I was set up that way.  Duh -- so they could over charge me and get more fees in their pocket.

I contacted them a year ago about quitting their service and was told I still had a year on my contract.  Ok.  I stayed -- paying their 12.50 quarterly fees, their $95 annual fee, dealing with their PCI compliance forms.  I contacted them January 5th to find out about ending my service with them in March.  I was told that I had to give 90 day written notice and since I had not done that 9 days ago, my service was already renewed for another year.  I was not notified in any way.

I have also had trouble with their processing, getting COMM ERRORs often.  Finally figured out that if I cancelled the transaction and tried again, there wouldn't be any double charges.  They did not tell me this.  And I had to contact them when there were double charges -- which were not put into my account, but the customer was charged twice.

DO NOT USE PRODIGY!

This report was posted on Ripoff Report on 01/05/2012 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prodigy-Payment-Systems/Arapaho-Texas-75501/Prodigy-Payment-Systems-BKCD-Processing-Company-overcharges-double-charges-renews-your-c-818572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

duh

AUTHOR: Tontitown Mini Storage - (United States of America)

I was in contact with Prodigy -- a number of times.  They just couldn't figure out why I was set up with a PIN pad and charged double -- and they made NO effort to remedy that fact.  They just advised me to quit using the PIN pad.  Thanks a lot.

I WAS in contact with Prodigy about stopping using their services.  They were nasty, uncooperative, "we have to go by the rules" -- when there were extenuating circumstances.  Their attitude -- tough luck Chuck.

After contacting to my Attorney General, a NICE guy from Prodigy contacted me.  He dealt with the circumstances about my quitting using their services in a pleasant, thoughtful manner.  He said  was sorry about how I was treated and it did not set well with him how they were enforcing their "rules" which didn't have to be done the way it was.  I APPRECIATED that! 

I would still not recommend Prodigy.  They ripped me off with the PIN pad machine.  Their customer service people were not helpful.

I am glad to get the resolution I got, but I would not use them again....
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#2 UPDATE Employee

OUR CUSTOMER SERVICE COMMITMENT

AUTHOR: Prodigy payment systems - (U.S.A.)

Prodigy Payment Systems takes pride in providing excellent customer service and an ethical sales approach.  We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships.  We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.
 
We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 888-247-6510 or cs@prodigypay.com.
 
Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns. 
   
Prodigy Payment Systems
Executive Management Team
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