- Report: #818572
Report - Rebuttal - Arbitrate
Complaint Review: Prodigy Payment Systems
Prodigy Payment Systems3801 Arapaho Rd. Arapaho, Texas United States of America
Prodigy Payment Systems BKCD Processing Company overcharges, double charges, renews your contract without notice Arapaho, Texas
*Author of original report: duh
*UPDATE Employee: OUR CUSTOMER SERVICE COMMITMENT
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I contacted them a year ago about quitting their service and was told I still had a year on my contract. Ok. I stayed -- paying their 12.50 quarterly fees, their $95 annual fee, dealing with their PCI compliance forms. I contacted them January 5th to find out about ending my service with them in March. I was told that I had to give 90 day written notice and since I had not done that 9 days ago, my service was already renewed for another year. I was not notified in any way.
I have also had trouble with their processing, getting COMM ERRORs often. Finally figured out that if I cancelled the transaction and tried again, there wouldn't be any double charges. They did not tell me this. And I had to contact them when there were double charges -- which were not put into my account, but the customer was charged twice.
DO NOT USE PRODIGY!
This report was posted on Ripoff Report on 01/05/2012 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prodigy-Payment-Systems/Arapaho-Texas-75501/Prodigy-Payment-Systems-BKCD-Processing-Company-overcharges-double-charges-renews-your-c-818572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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