- Report: #1043849
Report - Rebuttal - Arbitrate
Complaint Review: Prodigy Payment Systems
Prodigy Payment Systems3801 Arapaho Road Dallas, Texas United States of America
Prodigy Payment Systems Encore Prodigy withdrew $550 from my business account after I cancelled services with them even though I was within my 60 days trial period. Dallas, Texas
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1 day before my trial period was over, I decided that I did not want to continue to do business with Prodigy so I called their office to see how to go about ending my contract, the customer service rep informed the that I was within my 60 days and as long as I sent a letter to end my contract before the end of the next business day. When I asked him if any fees would apply, he assured me that there would be no fees, but they ended up charging me $550 anyway, and refuse to put the money back into my account
I have called them several times, but they wont acknowledge the guy who gave me the cancellation information and continue to say that my paperwork was not recieved in a timely manner, which I know is not true becaue I faxed it to them within 30 minutes of our phone conversation that same day.
The customer service representatives are very rude and I have not yet been able to speak to anyone in management even after several request. I guess they dont want to talk to me because they know that they are doing me wrong.
This report was posted on Ripoff Report on 04/16/2013 09:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prodigy-Payment-Systems/Dallas-Texas-75001/Prodigy-Payment-Systems-Encore-Prodigy-withdrew-550-from-my-business-account-after-I-canc-1043849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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