- Report: #137656
Report - Rebuttal - Arbitrate
Complaint Review: Product Research Panel
Product Research Panel14545 J Military Trail, PO Box 361 Delray Beach, Florida U.S.A.
Product Research Panel has too many aliases to name... RIPOFF! Do I really need to even say what happened? Delray Beach Florida
*Author of original report: Laptop Received!!!!!
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I completed the offer for the Dell Inspiron 1000 many months ago and have run into problems in every attempt to remedy this. I sent the voucher in numerous times and received no response until I found this site and started calling the various numbers on this site. I have only received a response from customer service twice.
The first time, someone named "Eddie" called me and told me that there was a computer problem and that they had actually received my voucher and I did qualify and the laptop would be sent out in three to four weeks. Eddie called and left a message on my machine, which I still have, saying it would be shipped in a few weeks and the company also e-mailed me stating the same.
I gave it six weeks to be safe. After not receiving it,I began calling and e-mailing again and did not get any response other than talking to the receptionist at the above number and who would take a message and tell me that someone would get back to me in three to five days.
After looking at this site, I decided to threaten filing a complaint against them and once again called the office and gave a message saying that I was filing. Someone called me within three hours saying, again, computer problems and they were sorry, blah, blah, blah.
This time it was "Jimmy" I talked to. Jimmy told me he would get me a tracking number in a day or two and I should receive the laptop in one or two weeks at the latest. I told Jimmy that I wanted both phone and e-mail confirmation and he told me no problem. That was three weeks ago and I have yet to receive any phone or e-mail message and still have no laptop.
I decided to file a complaint with the IFCC, Florida AG, and Palm Beach Consumer Protection. I also figured I should write my own rip off report to share my experience.
My experience is not unique, rather it is the same one you will see on this site from this company and its many aliases. So, as of right now I am waiting to see what happens with my complaints and to see if anything comes of them. I'm not counting on it, but we'll see.
This report was posted on Ripoff Report on 04/05/2005 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Product-Research-Panel/Delray-Beach-Florida-33484/Product-Research-Panel-has-too-many-aliases-to-name-RIPOFF-Do-I-really-need-to-even-sa-137656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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