- Report: #416725
Report - Rebuttal - Arbitrate
Complaint Review: Profession Fitness
Profession Fitness18 Pocasset St Fall River, Massachusetts U.S.A.
Professional Fitness, BF Central LLC, Beyond Fitness Professional Ripoff and Professional Liars Fall River Massachusetts
*Consumer Comment: Contract and how to get a resolution
I was cynical about the whole thing at first, especially when the big contract was pulled out. However, I had received one session and was impressed with the workout I had received in the 30 minutes I was there.
I specifically asked the general manager at this location if I could cancel at anytime without penalty, and was told yes. I signed the agreement.
My first visit went horribly. The trainer assigned to me was a no show, and I was put with another trainer who was already training two other people. The following appointments I was with the same trainer but scheduling was impossible and he also "forgot" about one of my appointments and another he was leaving the gym as I was walking in. NICE.
Ultimately due to personal reasons and a shoulder injury, I chose to cancel. After only 4 sessions. At sign up, they charged me my 1st and last, which was $200, and a $39 processing fee. Another $100 was debited out of my account during the first month.
Now that I am trying to cancel, they are telling me that there is a $225 fee to cancel (25% of the unused portion). This is on top of the $339 I have already paid!!!! For only 4 half hour sessions!!! What a ripoff. When I tried to be reasonable and ask if the money already paid could be applied to the fee, as I have not used the services, they tell me no. Even though in their own contract it states that they can only keep the money if I choose to consume the unused portion. DO NOT USE THIS SERVICE!!!!
Fall River, Massachusetts
This report was posted on Ripoff Report on 01/27/2009 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Profession-Fitness/Fall-River-Massachusetts-02721/Professional-Fitness-BF-Central-LLC-Beyond-Fitness-Professional-Ripoff-and-Professional-416725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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