Rip-off Report Investigation:
Editors UPDATE: Positive Rating and Recognition has been given to Professional Retail Services
for its Commitment to Excellence in customer service.
Ripoff Reports investigation of Professional Retail Services revealed an amazing commitment to customer satisfaction which underlies all their operations. This means that any client that works with PRS will always receive top-notch service and a dedication to the quality of their work. PRS listens carefully to client concerns and sees them as an opportunity to learn and improve upon their service at every turn.
Vice President of Business Operations and co-owner Kathleen Larmour believes that her company is only as good as its subcontractors. Because of this belief, she makes sure that her vendors as well as her clients stay happy by maintaining open lines of communication between them and her company. This is one of the most important challenges to maintaining a successful business and it is communicated to her employees on a regular basis. All of our clients receive and deserve white glove service, says Kathleen. Our number 1 goal is to provide 100 % customer satisfaction. We strive to provide excellent customer satisfaction and lead the industry in retail maintenance. Our clients have participated in helping us do just that. Their vendors play a major part in their business and they are one of their biggest strong holds. We understand how important it is to support our subcontractors and stand behind their work as well as standing behind our customers needs and requirements. 90 percent of our clients have been with PRS since we started the business and participate in helping us strengthen weak points, giving us more room to correct any errors in our procedures and structure. This type of communication has greatly helped with the growth of our company. We will always keep the lines of communication open between PRS and its clients.
Professional Retail Services is a business that provides full service facility maintenance and security for retail stores and restaurants. Professional Retail Services has been servicing the retail industry for over 9 years with 24 hours a day 7 days a week service. PRS opened for business in the year 2000 and their coverage area is nationwide and also provides service in Canada, Hawaii, and Puerto Rico. They provide everything from plumbing services to signage and fire protection and take every customer concern very seriously. Their goal is to provide the best quality services in the industry and have been taking strides toward this goal since their doors opened more than ten years ago. Professional Retail Services, Inc. competitively bids work with a known scope to allow better planning of regional or national programs. They also offer project management services nationally if a customer desires single source program management. Every additional service added onto a contract provides another opportunity to win or lose a clients trust and Kathleen, along with her husband and business partner Brian and their team, is determined to make every experience count. Says the successful business couple, We understand our clients have a common goal to be competitive and stand behind their mission providing a reliable service with best competitive cost which both of us as service providers, strive to provide and achieve. By evaluating our self-performance through client surveys we are always taking constructive criticism and making room for improvement within. Our clients have complimented PRS from our follow up processes, opportunities and our pledge to lead the industry in retail maintenance and construction.
Ripoff Report can confirm that Professional Retail Services takes quality control very seriously. The associates that handle the clients and vendors work hard to exceed client expectations and know that every new experience provides an opportunity to bring their service to another level.
Professional Retail Services understands the value of being a Ripoff Report Verified Safe Business and is delighted to have the opportunity to open its doors to a third party who can objectively state that they go out of their way to ensure customer satisfaction.
In summary, after our investigation, Ripoff Report is convinced that Professional Retail Services is committed to quality delivery of services resulting in total client satisfaction. Read more about Professional Retail Services Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Professional Retail Services, Inc Do not do work for these people . We have done work before and they are slow to pay. This most recent time we did work they are over 90 days behind and keep giving us the run around . medford , New York
We did an emergency glass replacement in a store for this company and have waited over 90 days for payment . They claim to pay in 45 days , but when I call for payment they claim they are behind and cannot tell me when payment is going to go out. Please call back in a few weeks .... I wait and call back and it is the same story all over again. We did the glass replacement immediatley and here we are having not gotten paid. We have done work before and got paid . If you have not done the work they are requesting , run away and do not work for them. In this day and time it is hard to get the work , but not worth it if you have to chase people around to get paid. This is not right and I hope we will get paid sometime for the work that we did, but we will not do anymore for this company.