Proflowers FreeShipping.com tricked into signing up for a $12.97/mo. charge for shipping when checking my order status. They took the money on my debit card immediately. P.S. I was charged for an order to be delivered today la Internet

I have used Proflowers in the past, but something has corrupted their site.  I placed an order for delivery today, July 24th, 2012 and used my debit card.  The order was erroneously doubled.  I called their customer service dept. to get credit and confirm the good order.  Instead the rep placed a new order and my debit card was billed 3 times.

The flowers haven't been delivered yet and I have paid 3 times their worth.  I was assured that I would be refunded the charges on the 2 extra orders by Mon., July 23rd.  This did not happen.

I checked the order status and by accident hit the free shipping link as I was to receive free shipping on this order.  I was tricked into signing up for $12.97/mo. for "free shipping".  I immediately balked and responded to the customer service link.  I guess that money has already been taken from me.  Isn't this called "robbery".  Please help.