• Report: #554765

Complaint Review: Proflowers

  • Submitted: Thu, January 14, 2010
  • Updated: Wed, January 20, 2010

  • Reported By: cfox — Chicago Illinois United States of America
Proflowers
Internet United States of America

Proflowers I ordered a bouquet of flowers from Proflowers in May of 2009 and did not accept the coupon offered and just noticed a charge of 14.95 from a company called easy saver. I looked back at my statements Internet

*Author of original report: Refund recieved from Easy Saver!!!! 9 payments

*UPDATE Employee: I can help

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I was looking at my bank card statement and noticed a charge from today of 14.95 from a company called easy server. I knew that I did not shop at a store called that so I looked it up online.  Then it was brought to my knowledge that this is a company linked with Proflowers, many people said they have been getting charged since they ordered from there.  I then went to look at my statements going back to when I ordered from Proflowers for mothers day in May and sure enough there was a charge of 14.95 every month from May 2009 until now January 2010.  I was so upset that I did not notice this sooner and cancel my card, which will cost another $25.  I did not accept a coupon from this company or give them my debit card information which can only mean that Proflowers shared my information which is so wrong.  I want this to stop and I want my money back.

This report was posted on Ripoff Report on 01/14/2010 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Proflowers/internet/Proflowers-I-ordered-a-bouquet-of-flowers-from-Proflowers-in-May-of-2009-and-did-not-accep-554765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Refund recieved from Easy Saver!!!! 9 payments

AUTHOR: cfox - (United States of America)

Thank you for your response Caroline, I was able to get all 9 payments credited back to my card after speaking to a representative of Encore Marketing.  I encourage everyone to do the same, call Encore Marketing/ Easy Saver at:
   1-800-262-6199 and ask for a refund of the false charges.
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#2 UPDATE Employee

I can help

AUTHOR: Caroline - (U.S.A.)

Hello, My name is Caroline and I am the Special Programs Associate here at ProFlowers. I would like to sincerely apologize for any confusion you experienced regarding our partner program. I would be more than happy to discuss your concerns, assist you with anything I can and receive any additional feedback to improve our service. Please contact me directly to discuss, my phone number is (858) 909-3785. I would like to assist you in any way that I can.
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