- Report: #698941
Complaint Review: Proflowers.com
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| Proflowers.com
Internet United States of America |
|
Proflowers.com proplants.com, redenvelope.com, cherrymoonfarms.com, personalcreations.com, berries.com Does not sell industry standard long stem roses Nationwide, Internet
*UPDATE Employee: RE: Long Stem Roses
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ProFlowers short changed me on my order of long stem roses. The
stems have to be 23-1/2" (60cm) minimum to be considered long stem.
The heads are also not the industry
standard size. There are many web pages indicating the industry
standard is 60 to 90 centimeters (23.6 to 35.4 inches), and a head size
(measuring the diameter) of 2-4 inches and many consider 70 cm the
standard. After complaining I was told Proflowers considers 20" as long stems and it is stated in their description.
The item description is very misleading. Here is how it reads on the website:
Three Dozen Long Stemmed Red Roses w/Free Ruby Vase
Item Description:36 long-stemmed red roses
Includes baby's breath and greenery
Includes Ruby Gathering Vase
Stands approximately 20" tall
Item #40753
When it says "stands approximately 20" tall" directly under the vase description it implies that the vase itself is 20" tall and not the length of the stems. Not sure many people would associate that 20" at the bottom with the roses at the very top of the description but maybe I'm wrong. Nevertheless, if they are not going to sell the industry standard for long stem roses then don't try to hide it. It should state 'stem length is 20"'
After complaining they offered me a partial refund that I am not satisfied with. Shop elsewhere!
The item description is very misleading. Here is how it reads on the website:
Three Dozen Long Stemmed Red Roses w/Free Ruby Vase
Item Description:36 long-stemmed red roses
Includes baby's breath and greenery
Includes Ruby Gathering Vase
Stands approximately 20" tall
Item #40753
When it says "stands approximately 20" tall" directly under the vase description it implies that the vase itself is 20" tall and not the length of the stems. Not sure many people would associate that 20" at the bottom with the roses at the very top of the description but maybe I'm wrong. Nevertheless, if they are not going to sell the industry standard for long stem roses then don't try to hide it. It should state 'stem length is 20"'
After complaining they offered me a partial refund that I am not satisfied with. Shop elsewhere!
This report was posted on Ripoff Report on 02/23/2011 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Proflowerscom/internet/Proflowerscom-proplantscom-redenvelopecom-cherrymoonfarmscom-personalcreationscom-698941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
RE: Long Stem Roses
AUTHOR: ProFlowers - (USA)
SUBMITTED: Wednesday, February 29, 2012
We're sorry that you had diddifuclty with our online order process. Because you were looking at a Special item that included additional accessories (an upgraded vase) as part of its purchase price, that item was listed under the item description. Typically an item has the flowers and greenery that are part of a bouquet listed and then the arrangement height directly under that. Because of the included vase upgrade, that appeared directly after the flowers. If the approximate standing height was confusing to you because of this, we apologize. I have forwarded this suggestion to our website team.
As far as the industry standard for long stem roses goes, ProFlowers offers its breeds of long stemmed roses cut to a 20 inch approximate arranged standing height as stated on the website. We understand that this might not be preferable to all of our customers, however we are confident that despite this cut length, we offer a competitive, high quality product compared to what you might receive from any other floral merchant. Especially considering our flowers are obtained directly from the growers, hand packed, and guaranteed to remain fresh for at least seven days.
If you have any further questions about our products, I can be reached at 866-526-9426 -Steve
As far as the industry standard for long stem roses goes, ProFlowers offers its breeds of long stemmed roses cut to a 20 inch approximate arranged standing height as stated on the website. We understand that this might not be preferable to all of our customers, however we are confident that despite this cut length, we offer a competitive, high quality product compared to what you might receive from any other floral merchant. Especially considering our flowers are obtained directly from the growers, hand packed, and guaranteed to remain fresh for at least seven days.
If you have any further questions about our products, I can be reached at 866-526-9426 -Steve
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