• Report: #910718

Complaint Review: Progressive Business Publications

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  • Submitted: Thu, July 12, 2012
  • Posted: Tue, July 17, 2012

  • Reported By: Emily — Sarasota Florida United States of America
Progressive Business Publications
370 Technology Dr. Malver, Pennsylvania United States of America

Progressive Business Publications Abusive Collections Efforts for Publication Never Received Malver, Pennsylvania

*UPDATE Employee: Response from PBP Customer Service

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I dimly remember agreeing to preview a newsletter that never came, so I never cancelled it within their 30 day window. A few months ago we began receiving invoices. There is no phone number or any way of contacting the company included on the invoices, so we could not call to contest the bill. My Accounts Receivable woman went online and learned about their reputation as scam artists and decided not to respond in writing.

Just got a very aggressive call from a collections agency. I shared the story with them, but they were absolute BULLDOGS on the phone when I said I would not pay for something I never received. They insisted they had mailed it to us for 6 months. I finally said, after they tried to refuse to let me forward them to Accounts Receivable, that I was done talking and forwarded her anyway. The Accounts Receivable woman told them we were aware that this was a scam and to quit calling, at which point they threatened to call our CEO. She said go ahead.

We have informed our CEO of the series of events. I will advise my A/R folks to file an abuse report with the appropriate Florida authorities.

This report was posted on Ripoff Report on 07/12/2012 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Progressive-Business-Publications/Malver-Pennsylvania-19355/Progressive-Business-Publications-Abusive-Collections-Efforts-for-Publication-Never-Recei-910718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from PBP Customer Service

AUTHOR: Matt Jackson - (United States of America)

POSTED: Tuesday, July 17, 2012
Emily,

Im sorry to hear youve had a bad experience with us.  We work hard to ensure that doesnt happen.  We take quality serious and use very strict quality control measures.   As a result, our sales team is extensively monitored to ensure every order is valid and legitimate.
 
Customer service is very important to us, and I apologize for the rude behavior you received by the collections agency.  We regret any inconvenience or frustration caused by this.

Our trial subscriptions are free with the right of cancellation.  Many find the newsletters help them do their jobs better.  We understand theyre not for everyone though, and if thats the case,
we ask you to write cancel on the invoice and drop it in the mail, no questions asked.

Im more than happy to talk to you directly by either email or phone. If youd like, I can look into this and see if I can help.  Contact me with your name, company, address, and the name of the publication.  Again I apologize for your experience.

Matt Jackson
Customer Service Manager
Progressive Business Publications
610-695-8600 ext 236
mjackson@pbp.com
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