- Report: #933203
Complaint Review: Progressive Business Publications
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| Progressive Business Publications 370 Technology Dr Malvern PA. 19355
Internet United States of America |
|
Progressive Business Publications Major Phone/Billing Scam Internet
*UPDATE Employee: Response from PBP Customer Service
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
This is not a way to conduct business and if they are as great as they say they are, how come they cannot get a signed contract for anything? They can't because they are making money off scamming people. I don't understand how these people can look at themselves in the mirror everyday? I noticed on the other Ripoff Reports the company is replying with the same response over and over. Of course they will be happy to talk with you on the phone, let you listen to the "recorded" call that they manipulated and try to scare you into paying for something you did not order in the first place.
If you receive any phone calls from these people, so not say a word and hang up the phone.
This report was posted on Ripoff Report on 08/27/2012 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Progressive-Business-Publications/internet/Progressive-Business-Publications-Major-PhoneBilling-Scam-Internet-933203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Response from PBP Customer Service
AUTHOR: Jamie Thomas - (United States of America)
SUBMITTED: Wednesday, September 12, 2012
I wanted to clarify a few things you mentioned.
First, our company has been around for over 50 years. We have tens of thousands of loyal customers who renew with us each year and rely on our publications.
We market our subscription with a 60 days no questions asked cancellation policy. The only way to sign up for these is for someone to give verbal confirmation with one of our telesales reps over the phone. Each order is then sent an email confirmation notice restating the offer and cancellation policy in writing.
We keep extensive digital records to ensure every order is valid and legitimate. Quality control is paramount to us.
If we randomly mailed out subscriptions and invoices to unsuspecting individuals we would have never lasted for 5 years, let alone 50.
I'm happy to talk to you directly to answer any other questions. Feel free to call or email.
Jamie Thomas
Customer Service Manager
Progressive Business Publications
jthomas@pbp.com
610-695-8600 ext 296
