- Report: #988653
Report - Rebuttal - Arbitrate
Complaint Review: Progressive Insurance
Progressive InsuranceInternet United States of America
Progressive Insurance Progressive Adevanced Insurance Co untrained staff, phone calls and e-mails not returned Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I was given misinformation by Progressive's representative repeatedly. Fortunately, most of the calls I had with her were from my company's phone system whereby all calls are recorded, and I can easily access recorded calls. The information I was given was so distorted that I was beginning to think I misunderstood. When I reviewed the calls, it was very apparent my case was assigned to a representative who had no idea what she was doing. . . from claiming to schedule appointments (two) with an adjuster when they weren't; to "declaring" on her own that my vehicle was totaled when she hadn't seen the vehicle or even seen pictures of the damage; to misinformaton about how long I could keep a rental vehicle. I am still waiting for her to answer an e-mail from five days ago.
The "medical claims representative" (a different person) called me once and left a message. Since then, I have returned her call twice and have e-mailed her twice. Still no response. Can you imagine how I would be treated if this was a claim Progressive had to pay! Stay away from this company; they won't come through for you if you ever need them!
This report was posted on Ripoff Report on 12/29/2012 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Progressive-Insurance/internet/Progressive-Insurance-Progressive-Adevanced-Insurance-Co-untrained-staff-phone-calls-and-988653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.