- Report: #988653
Report - Rebuttal - Arbitrate
Complaint Review: Progressive Insurance
Progressive InsuranceInternet United States of America
Progressive Insurance Progressive Adevanced Insurance Co untrained staff, phone calls and e-mails not returned Internet
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I was given misinformation by Progressive's representative repeatedly. Fortunately, most of the calls I had with her were from my company's phone system whereby all calls are recorded, and I can easily access recorded calls. The information I was given was so distorted that I was beginning to think I misunderstood. When I reviewed the calls, it was very apparent my case was assigned to a representative who had no idea what she was doing. . . from claiming to schedule appointments (two) with an adjuster when they weren't; to "declaring" on her own that my vehicle was totaled when she hadn't seen the vehicle or even seen pictures of the damage; to misinformaton about how long I could keep a rental vehicle. I am still waiting for her to answer an e-mail from five days ago.
The "medical claims representative" (a different person) called me once and left a message. Since then, I have returned her call twice and have e-mailed her twice. Still no response. Can you imagine how I would be treated if this was a claim Progressive had to pay! Stay away from this company; they won't come through for you if you ever need them!
This report was posted on Ripoff Report on 12/29/2012 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Progressive-Insurance/internet/Progressive-Insurance-Progressive-Adevanced-Insurance-Co-untrained-staff-phone-calls-and-988653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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