- Report: #378799
Report - Rebuttal - Arbitrate
Complaint Review: Projector Lamp Center, ProjectorLampCenter.com, Sagerider Inc., Grant Rinehart
Projector Lamp Center, ProjectorLampCenter.com, Sagerider Inc., Grant Rinehart4060 Peachtree Rd Suite D-334 Atlanta, Georgia U.S.A.
Projector Lamp Center, ProjectorLampCenter.com, Sagerider Inc., Grant Rine, Grant Rinehart **SCAM** Dont Buy From ProjectorLampCenter.com they take your money and never ship. **Do A Charge Back With Your Bank Immediately.** Atlanta Georgia
*Author of original report: What A LIE
*UPDATE Employee: Brian McGee of Astonish SEO made Fraudlent Claims and Defamatory Accusations! His compaint is INACCURATE!
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I was in need of a projector bulb so i contacted ProjectorLampCenter.com by phone and Grant Rinehart told me that they had 9 bulbs in stock and the order will ship out tomorrow morning before noon time. He said i will receive an email when it ships. The next day comes and goes and no email from them, i call and they give me a run around saying that they thought they had XR-30x bulbs but they were actually XR-20x bulbs and they would ship it out within 2 days when shipment is received.
Three days later no email from them stating shipment (checked spam folders also, no email), i call and customer support (which sounds like the same person each time) tells me that they are checking with the drop ship company on the status of the order. Keep in mind this product when i ordered it was "In Stock", so i question the rep about why they stated they had it in stock and now it is drop shipped, he told me "We work with these people on pretty much a daily basis, so we consider they're stock our own stock". This is fine and exceptable, except for the fact that i payed alot of money for the 2nd days shipping, and was never once offered a refund for.
A week goes by and no bulb, i contact them again. The rep tells me that the bulb has not be shipped yet (DUH!!!!!, IDIOT) and i will be another 2 weeks until it is shipped. At this point i asked for a refund, this is where it gets fun.
They tell me that in order to get my refund that i have to wait over 30 days up to 90 days to receive my refund check. I paid by credit card, why can't they just refund my card (usually take 2-3 business days), for accounting purposes they tell me. I dont understand how that makes accounting easier, but whatever. I know that money in they're bank account earns interest and if they have mine they are making money off it, that for sure.
This is when i check them out on RipOffReport.com, and not much to my surprise there is over 30 reports. I now contact them back and demand my money gets put back on my credit card or i will do a charge back through my bank.This is where it gets better.
The rep (who always sounds like the same person) instantly got angry and told me that they were filing Bankruptcy and "good luck getting my money back".
I have done a charge back through my credit card company and they (credit card company) have issued a temp refund, while they investigate. The credit card company also told me that there were many other complaints about the company and that they were going to be loosing they're credit card merchant account very soon.
If you place an order through this company, do your self a favor and contact your credit card company to do a charge back right away. Don't even waste your time getting lied to by Grant Rinehart or anyone else at ProjectorLampCenter.com. The only way you will get a refund is by charging it back, by the looks of it they never refund your money.
This report was posted on Ripoff Report on 10/06/2008 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Projector-Lamp-Center-ProjectorLampCentercom-Sagerider-Inc-Grant-Rinehart/Atlanta-Georgia-30319/Projector-Lamp-Center-ProjectorLampCentercom-Sagerider-Inc-Grant-Rine-Grant-Rinehart-378799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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