• Report: #402164

Complaint Review: Projector Lamp Center - Sage Ryder

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  • Submitted: Tue, December 16, 2008
  • Updated: Sat, March 05, 2011

  • Reported By:Alexandria Virginia
Projector Lamp Center - Sage Ryder
www.projectorlampcenter.com Atlanta, Georgia U.S.A.

Projector Lamp Center - Sage Ryder Immediate credit card charge multiple delayed order dates despite promises horrible customer service Atlanta Georgia

*UPDATE EX-employee responds: What a load of BS

*UPDATE Employee: www.projectorlampcenter.com

*UPDATE Employee: www.projectorlampcenter.com

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I purchased a projector bulb for my InFocus Screenplay projector on Oct 5, 2008. $327.50. Charged to my credit card on that date. Got an order confirmation. No shipping confirmation ever received. "Chatted" with a customer service rep week of Nov 17. Was told item would ship Nov 21. Never arrived. "Chatted" again on Dec 15, was told "lead time on shipment extended"--speaking "with vendor"--made it sound as if acting as go between in realtime with vendor on my order information. Extracted a second promised ship date of "mid-this week". Inquired about refund--said they cut a check "usually" (they like to use "usually" in their customer promises) within 30 days. Asked to be escalated to manager--only got an email address. No one can call me. Evidently they don't have phones. They don't have an 800 # or a customer service phone number. Chat only. Got email address for a manager. Sent email. No response.

Luckily my smart wife has called our credit card company, and their fraud department is refunding the amount and is taking it up with Projector Lamp Center. Do not do business with these jokers. This is fraud. It is an exercise in frustration that will drain your will to live.

Pspen
Alexandria, Virginia
U.S.A.

This report was posted on Ripoff Report on 12/16/2008 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Projector-Lamp-Center-Sage-Ryder/Atlanta-Georgia/Projector-Lamp-Center-Sage-Ryder-Immediate-credit-card-charge-multiple-delayed-order-dat-402164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

What a load of BS

AUTHOR: youknow - (United States of America)

STAY AWAY FROM THIS PLACE.The FEDERAL GOVERNMENT shut them down because they were so shady. (This was insider info so I did not actually see these documents but this is actually what they told their employees when everyone was laid off.) So their main supplier bought them out. It's funny though how the same people that used to run Sageryder/Projector Lamp Center are also running Lamps and Screens LLC (The company created to appear as the "new" company created to
‘own’ Projector Lamp Center, Big Screen Center and Mount Center).  Don't believe me? Do your research! Grant Hill and Brian Chambers are listed on Lamps and Screens LLC's twitter (@lampsandscreens) ALONG WITH the president of Stampede who was main Projector Lamp Center's MAIN supplier for the ‘old’ Sageryder/Projector Lamp Center.

These individuals are ALSO following Projector Lamp Center on twitter as well - @projectorlampce. (Oh, and guess who ELSE is following Projector Lamp Center on Twitter? Steve Gross (the ‘old’ owner of Projector Lamp Center), Ashley Gross
(Steve’s daughter and employee), Joe Burgess and Jason Prance who were both major players in the ‘old’ Projector Lamp Center.)So it appears the company is running better but that's because 2/3's of Sageryder/Projector Lamp Center's
employees were screwed by being laid off after being told for months the company was doing very well, Brian and Grant (along with a few others) were chosen to keep their jobs but ONLY if they signed a contract containing a non-disclosure AND non-compete (This was insider info so I did not actually see these documents.) If you go to Ripoffreport's website, the person who is rebutting all of the negative postings about Sageryder/Projector Lamp Center (also including Big Screen Center and Mount Center) goes by the name of 'Mark' but is ACTUALLY Brian Chambers. Oh, and just a piece of advice Grant, don't post your cell phone number under ANYTHING related to Sageryder (http://www.cheaponsale.com/d-c114084224789043600-sageryder_brands/). That just shows how dumb you really are.  Oh, and you can find Steve (who stopped going by Steve and is now going by Stephen Gross) at his new “company” ReadyLauch located at 4060 Peachtree Rd NE, Suite D334, Atlanta GA 30319 and the phone number is 678-894-7300. I find it humorous that his new company is basically about running a successful internet based internet business..... yeah ok.  Side note, please look up Petaroo as well.



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#2 UPDATE Employee

www.projectorlampcenter.com

AUTHOR: Mark - (U.S.A.)

My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites www.projectorlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didn't receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladly speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.

It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress.com their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
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#3 UPDATE Employee

www.projectorlampcenter.com

AUTHOR: Mark - (U.S.A.)

My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites www.projectorlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didn't receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladly speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.

It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress.com their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
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