• Report: #360844

Complaint Review: Projector Lamp Center - projectorlampcenter.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, August 08, 2008
  • Updated: Wed, August 27, 2008

  • Reported By:Fountain Hills Arizona
Projector Lamp Center - projectorlampcenter.com
4060 Peachtree Rd Suite D-334 Atlanta, Georgia U.S.A.

Projector Lamp Center - projectorlampcenter.com - Sage Ryder Did not deliver product.. and will not refund account.. Atlanta Georgia

*Author of original report: FINALLY!!! Check in hand... I just hope it clears...

*Author of original report: How to get someone on the phone from accounting....

*Author of original report: How to get someone on the phone from accounting....

*Author of original report: How to get someone on the phone from accounting....

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I placed and online order through www.projectorlampcenter.com (Order#: 357090).

The original order said it would be shipped out in one day. I placed the order on July 1st, 2008.

I called about a week later (Approx July 7th) because the order still had not been shipped. I was told that it was on backorder and would be shipped in a couple of days, no later than July 9th.

I called back a few days later (approx July 11th) since it still had not been shipped. Then they said that the lamp would be shipped out by the 16th at the latest. The representative seemed nervous when I spoke with her... I got the strong impression she was not being truthful. I asked to cancel the order immediately. She supposedly canceled the order and told me it would take 7 to 10 business days to receive my refund.

I called back on July 28th... over 10 business days since I cancelled. Still no refund. I called again the new representative told me it could take up to 30 to 60 days. I asked to speak with a supervisor immediately. I was told the only person who could handle this was in the accounting department. I was transferred to the accounting department and only received a voicemail.

I have left multiple messages but nobody has called back. After all of this I did some research on the internet (ripoffreport.com) I discovered this is a regular pattern for this company. Complaint after complaint was basically the same exact problem I am running into. If this was an isolated incident... I probably wouldn't be concerned... but this is obviously happening repeatedly over and over. Almost as if this is a system of operation to take money and fight the customer on a refund. At this point I am VERY concerned that I will never see my refund.

I also called again today (Aug. 8th, 2008) and asked for the department that handles credit. Again they told me nobody in that department would answer the phone.

The problem... this company has a very poor practice of communication. When my order was orignally delayed an email explaining the situation would have been nice. But there is absolutely no communication. When you call to get an answer on anything the answers are alway very vague and when you try to get a definate answer... they tend to get rude.

I get the feeling even the employees working there are sick of how they have to dodge their customers. I'm sure they get these kinds of calls all day.

All I ever wanted was a straight answer. I just doesn't exist with this company. Some straight forward honest open communication would do this company a world of good.

C. pace
Fountain Hills, Arizona
U.S.A.

This report was posted on Ripoff Report on 08/08/2008 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Projector-Lamp-Center-projectorlampcentercom/Atlanta-Georgia-33013/Projector-Lamp-Center-projectorlampcentercom-Sage-Ryder-Did-not-deliver-product-and-360844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Projector Lamp Center - projectorlampcenter.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

FINALLY!!! Check in hand... I just hope it clears...

AUTHOR: C. pace - (U.S.A.)

I am finally looking at my refund check. I am hoping it clears... if it doesn't you know I'll be back!

I sure would have been a lot easier just to refund my credit card.

If you are considering purchasing from the company let me save you months of headaches....

DON'T!
Respond to this report!
What's this?

#2 Author of original report

How to get someone on the phone from accounting....

AUTHOR: C. pace - (U.S.A.)

So I called AGAIN... I decided two things before I made this call... "kill'em the kindness no matter what" and "that I will not hang up until I speak with someone in the credit department, no voicemails, no exceptions"

I called the main # 800-296-8420 and selected the option for Customer Service. I originally spoke with Beth (ext. 107). Beth originally told me she would personally check on it and I could call back tomorrow to find out the status... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

I was put on hold... and offered to be able to leave a message with her supervisor Mr. Fisher (sp?)... again... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

I was probably put on hold 5 or 6 times while she tried to get someone from accounting to answer the phone. Each time I was offered to call back or leave a VM. I was told "everyone" in the credit deparment was in a meeting. (imagine that) each time... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

She got very frustrated with me but I always was kind and polite and guess what... I actually talked to someone in the credit department. Crystal (sp?) at ext. 125.

I am putting in names and ext. in hopes for those of you who are trying to get refunds to have a better chance of actually speaking to someone who can actually help.

I was told by Crystal that I would receive and email confirmation today (Aug 12th, 2008) for my refund. And that on Thursday or Friday (Aug 14th or 15th, 2008) that I would recieve another email confirmation that the check had been sent out with an actual check number. The check would be sent to my billing address... even though I paid with a credit card...

I justed checked my email while writing this report and I have in fact already recived the 1st confirmation email. See copy and pasted text below:
----------------------------------------------------------------------

SageRyder, Inc.

4060 Peachtree Rd.
Suite D-334
Atlanta GA 30319
Bill To
Chad Pace
United States

Cash Refund
Date 8/12/2008
Refund # CRF16728
Payment Method Check
Check # To Print
Project
Brand Projector Lamp Center
Class Consumer
PO Type
Master Purchase Order
Credit Card #
Ship Via Ground


Item Quantity Units Serial/Lot Numbers Description Options Rate Amount
BL-FU180A-C 1 Optoma EzPro 719 [OEM EQUIVALENT] 243.00 243.00
Handling Fee 1 Handling Fee 2.99 2.99
Subtotal 245.99
Shipping Cost (Ground) 0.00
Total $245.99
Hi, Chad. The refund is being processed in the form of a check, we will provide you updated info. once check is printed and mailed. Thanks!
----------------------------------------------------------------------

Now we'll play the wait and see game. I will post updates as the come along.
Respond to this report!
What's this?

#3 Author of original report

How to get someone on the phone from accounting....

AUTHOR: C. pace - (U.S.A.)

So I called AGAIN... I decided two things before I made this call... "kill'em the kindness no matter what" and "that I will not hang up until I speak with someone in the credit department, no voicemails, no exceptions"

I called the main # 800-296-8420 and selected the option for Customer Service. I originally spoke with Beth (ext. 107). Beth originally told me she would personally check on it and I could call back tomorrow to find out the status... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

I was put on hold... and offered to be able to leave a message with her supervisor Mr. Fisher (sp?)... again... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

I was probably put on hold 5 or 6 times while she tried to get someone from accounting to answer the phone. Each time I was offered to call back or leave a VM. I was told "everyone" in the credit deparment was in a meeting. (imagine that) each time... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

She got very frustrated with me but I always was kind and polite and guess what... I actually talked to someone in the credit department. Crystal (sp?) at ext. 125.

I am putting in names and ext. in hopes for those of you who are trying to get refunds to have a better chance of actually speaking to someone who can actually help.

I was told by Crystal that I would receive and email confirmation today (Aug 12th, 2008) for my refund. And that on Thursday or Friday (Aug 14th or 15th, 2008) that I would recieve another email confirmation that the check had been sent out with an actual check number. The check would be sent to my billing address... even though I paid with a credit card...

I justed checked my email while writing this report and I have in fact already recived the 1st confirmation email. See copy and pasted text below:
----------------------------------------------------------------------

SageRyder, Inc.

4060 Peachtree Rd.
Suite D-334
Atlanta GA 30319
Bill To
Chad Pace
United States

Cash Refund
Date 8/12/2008
Refund # CRF16728
Payment Method Check
Check # To Print
Project
Brand Projector Lamp Center
Class Consumer
PO Type
Master Purchase Order
Credit Card #
Ship Via Ground


Item Quantity Units Serial/Lot Numbers Description Options Rate Amount
BL-FU180A-C 1 Optoma EzPro 719 [OEM EQUIVALENT] 243.00 243.00
Handling Fee 1 Handling Fee 2.99 2.99
Subtotal 245.99
Shipping Cost (Ground) 0.00
Total $245.99
Hi, Chad. The refund is being processed in the form of a check, we will provide you updated info. once check is printed and mailed. Thanks!
----------------------------------------------------------------------

Now we'll play the wait and see game. I will post updates as the come along.
Respond to this report!
What's this?

#4 Author of original report

How to get someone on the phone from accounting....

AUTHOR: C. pace - (U.S.A.)

So I called AGAIN... I decided two things before I made this call... "kill'em the kindness no matter what" and "that I will not hang up until I speak with someone in the credit department, no voicemails, no exceptions"

I called the main # 800-296-8420 and selected the option for Customer Service. I originally spoke with Beth (ext. 107). Beth originally told me she would personally check on it and I could call back tomorrow to find out the status... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

I was put on hold... and offered to be able to leave a message with her supervisor Mr. Fisher (sp?)... again... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

I was probably put on hold 5 or 6 times while she tried to get someone from accounting to answer the phone. Each time I was offered to call back or leave a VM. I was told "everyone" in the credit deparment was in a meeting. (imagine that) each time... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department.

She got very frustrated with me but I always was kind and polite and guess what... I actually talked to someone in the credit department. Crystal (sp?) at ext. 125.

I am putting in names and ext. in hopes for those of you who are trying to get refunds to have a better chance of actually speaking to someone who can actually help.

I was told by Crystal that I would receive and email confirmation today (Aug 12th, 2008) for my refund. And that on Thursday or Friday (Aug 14th or 15th, 2008) that I would recieve another email confirmation that the check had been sent out with an actual check number. The check would be sent to my billing address... even though I paid with a credit card...

I justed checked my email while writing this report and I have in fact already recived the 1st confirmation email. See copy and pasted text below:
----------------------------------------------------------------------

SageRyder, Inc.

4060 Peachtree Rd.
Suite D-334
Atlanta GA 30319
Bill To
Chad Pace
United States

Cash Refund
Date 8/12/2008
Refund # CRF16728
Payment Method Check
Check # To Print
Project
Brand Projector Lamp Center
Class Consumer
PO Type
Master Purchase Order
Credit Card #
Ship Via Ground


Item Quantity Units Serial/Lot Numbers Description Options Rate Amount
BL-FU180A-C 1 Optoma EzPro 719 [OEM EQUIVALENT] 243.00 243.00
Handling Fee 1 Handling Fee 2.99 2.99
Subtotal 245.99
Shipping Cost (Ground) 0.00
Total $245.99
Hi, Chad. The refund is being processed in the form of a check, we will provide you updated info. once check is printed and mailed. Thanks!
----------------------------------------------------------------------

Now we'll play the wait and see game. I will post updates as the come along.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.