I placed and online order through www.projectorlampcenter.com (Order#: 357090).
The original order said it would be shipped out in one day. I placed the order on July 1st, 2008.
I called about a week later (Approx July 7th) because the order still had not been shipped. I was told that it was on backorder and would be shipped in a couple of days, no later than July 9th.
I called back a few days later (approx July 11th) since it still had not been shipped. Then they said that the lamp would be shipped out by the 16th at the latest. The representative seemed nervous when I spoke with her... I got the strong impression she was not being truthful. I asked to cancel the order immediately. She supposedly canceled the order and told me it would take 7 to 10 business days to receive my refund.
I called back on July 28th... over 10 business days since I cancelled. Still no refund. I called again the new representative told me it could take up to 30 to 60 days. I asked to speak with a supervisor immediately. I was told the only person who could handle this was in the accounting department. I was transferred to the accounting department and only received a voicemail.
I have left multiple messages but nobody has called back. After all of this I did some research on the internet (ripoffreport.com) I discovered this is a regular pattern for this company. Complaint after complaint was basically the same exact problem I am running into. If this was an isolated incident... I probably wouldn't be concerned... but this is obviously happening repeatedly over and over. Almost as if this is a system of operation to take money and fight the customer on a refund. At this point I am VERY concerned that I will never see my refund.
I also called again today (Aug. 8th, 2008) and asked for the department that handles credit. Again they told me nobody in that department would answer the phone.
The problem... this company has a very poor practice of communication. When my order was orignally delayed an email explaining the situation would have been nice. But there is absolutely no communication. When you call to get an answer on anything the answers are alway very vague and when you try to get a definate answer... they tend to get rude.
I get the feeling even the employees working there are sick of how they have to dodge their customers. I'm sure they get these kinds of calls all day.
All I ever wanted was a straight answer. I just doesn't exist with this company. Some straight forward honest open communication would do this company a world of good.
Fountain Hills, Arizona