• Report: #841076

Complaint Review: Prolash mineral science

  • Submitted: Fri, February 17, 2012
  • Updated: Fri, February 17, 2012

  • Reported By: tammy — Bronson Iowa United States of America
Prolash mineral science
Internet United States of America

Prolash mineral science .. Pro Lash Mineral Science LLC'Lash ordered prolash for eye lash growth and thickness a sample for 1.00 + shipping & handling 6.99 that was ok. Received Prolash system of 4.3ml each product, there were 3 inthe system. Internet

*Consumer Suggestion: You should have read their Terms of Service...

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Prolash advertised a $1.00  + shipping and handling for their lash extending system.  3 steps included 3 tubes o 4.2ml each.  I received the product which caused my eye to itch, so I only used one time.  I received my credit card statement and Prolash had not only charged me $7.99, which I had expected but an additional $119.00.  There was no small print that I did not see when I agreed to the $1.00 sample.  I tried to contact Prolash and was on hold for 1hr and 45 minutes. 

There was no representative that answered my call as promised by the automated phone voice, only music and the repeated statement " a representative will be with you as soon as possible, please continue to hold".  I have not been able to contact this company, however I did contact Visa and no more charges will be allowed.  I still have not received reimbursement for the bold face lie they used in their marketing.  i did need those funds for books for classes and this company is unscrupulous.

This report was posted on Ripoff Report on 02/17/2012 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prolash-mineral-science/internet/Prolash-mineral-science-Pro-Lash-Mineral-Science-LLCLash-ordered-prolash-for-eye-lash-841076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

You should have read their Terms of Service...

AUTHOR: Ken - (USA)

Here's part of the terms:...

Trial:

Enrolling In The Trial Offer and Club Program. In submitting an order for a Trial (pay just a trial fee of $1.00, plus a shipping and handling fee of up to $7.23; trial and s&h fees are non-refundable) of the ProLash 3-Step System, you are automatically enrolled into the ProLash Beauty Club and will continue to be a member of the Club unless you follow the instructions detailed in item #4 below.

Trial Shipment. A 60-Day Supply of the ProLash 3-Step System will be shipped to you after the credit or debit card you provide when you submit your order is successfully charged a trial fee of $1.00, plus a shipping and handling fee of up to $7.23 (trial and s&h fees are non-refundable). Within 72 hours after your product ships an invoice receipt will be sent to you via e-mail, to the e-mail address you provided at time of sign-up. Limit 1 introductory Trial order per household.

Trial Period. You will have 15 days from the date of shipment to try the ProLash 3-Step System. Your order will ship by mail through the United States Postal Service ("USPS"). Your shipment should arrive within 3 to 5 days. Accordingly, this should provide you around 10 to 12 days to try the product. The Trial period ends 15 days from the shipment date. If you are not satisfied after trying the product, you must follow the instructions below to return the unused portion of the 60-day trial supply to avoid further charges. The lash extender is yours to keep.

Returning Your Unused Portion of the 60-Day Trial Supply. If you do not take affirmative action to cancel the Club membership before the end of the Trial period and return the remaining unused portion of your trial supply (the lash extender is yours to keep) in accordance with the Returns and Refunds Policy, (a) your credit or debit card will be automatically charged $119.32 for the ProLash 3-Step System, and; (b) you will continue to be a member of the Club. Click here to cancel your membership and get return instructions or call Customer Service at 1-866-851-2501. You will be responsible for paying the shipping and handling costs to return the unused portion of the trial product.
Club Membership:


Automatic Shipments. As a member of the Club, you will receive exclusive benefits which include bi-monthly automatic shipments at the members-only discounted monthly Club price of $34.32 (plus a s&h fee of up to $7.23 on the month the product ships) -- a significant savings off of the normal retail price. Simply do nothing and, beginning about 30 days after the end of your 15-day Trial period and every other month thereafter, you will receive a fresh 2-month supply of the ProLash 3-Step System in the form of one lash enhancer, one lash primer and one lash extender. The credit or debit card you provided upon enrollment will be automatically charged $34.32 (plus s&h on the month the product ships) on a monthly basis until you take affirmative action to cancel your membership.

How To Cancel. Click here to cancel your membership or call Customer Service at 1-866-851-2501
.
Now you need to follow the instructions to cancel.  It pays to ALWAYS read a sites terms of use/service.
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