- Report: #1076896
Report - Rebuttal - Arbitrate
Complaint Review: Prolight Aesthetics
Prolight Aesthetics5224 W. State Road 46-#335 Sanford, Florida USA
Prolight Aesthetics Rita Page Prolight Does Not Do As Advertised, Device Produces No Results, Parts Malfunction Repeatedly, Impossible to Get a Refund Sanford Florida
*Author of original report: Is Rita Page Writing Her Own Reviews?
*Author of original report: Did Rita Page or a Friend Write This?
*Consumer Comment: Great Product from ProLight Aesthetics
*Consumer Comment: ProLight Aesthetics Experience-Outstanding
*Author of original report: Factually Inaccurate
*REBUTTAL Owner of company: Response from Company
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I’m not in the habit of writing reviews but my experience with Prolight Aesthetics counts among the worst I’ve had, so it merited a review.
On March 3, 2011, I purchased a Green Prolight from Rita Page at Prolight Aesthetics. The device carries a lifetime warranty. I spent more on the Green Prolight than similar products advertised because I thought the Prolight would be a better device. The green Prolight cost $379 and a similar product (Sirius) cost $129 at the time.
Unfortunately, the individual bulbs on the Prolight began to malfunction one-by-one in less than 60 days . The order shipped Monday, March 21st; I reported the bulb malfunction to Rita Page of Prolight Aesthetics on May 12th.
I requested a refund but was flatly refused by Rita Page because it was 2 days past the 60 day limit. (I lived in Canada; took extra time to get product. [continued below]....
Rita Page at Prolight Aesthetics insisted on sending another Prolight even thought I expressed more than once that I had serious doubts about the device. Again I requested a refund as opposed to another Prolight but was denied.
The second Prolight arrived and had the same malfunctioning bulbs as the first. I took photos of the green Prolight to document the problem (only partially lights up, numerous burned out bulbs).
I again requested a refund from Rita Page and was again flatly refused. Getting a refund from Prolight Aesthetics is next to impossible.
I was sent a third machine (again, contrary to my requests) from Prolight Aesthetics with a faulty cord. The entire light blinked on and off. I requested a refund or different device. Rita Page refused the refund again and stated that for a different device I would be charged a “re-stocking fee” of $75.
The problem with Prolight Aesthetics’s Green Light is two-fold:
- Bulbs continually malfunction and burn out one-by-one
- Green Prolight does not do as advertised (decrease hyperpigmentation)
Prolight Aesthetics advertises the Green Prolight as follows:
"The specific wavelength frequencies incorporated in the ProLight Green act directly on melanocytes and hyperpigmentation, decreasing melanin production by 30% to 50%, helping to stimulate melanin deposit breakdown in epidermal layers of the skin."
I have seen no results at all with the Green Prolight. I would have been happy with even a 10% improvement but there is none. Even when the lights illuminate properly the Prolight does not do anything.
All told, spent over $400 on the Prolight device (was not refunded shipping for the multiple times had to return device due to their malfunctioning product).
Owner Rita Page of Prolight Aesthetics is currently not answering emails . Ms. Page does not seem concerned that Green Prolight simply does not work.
I am left with a device that is useless to me. Could use it as a paperweight except for the fact that it would remind me of how I spent over $400 for nothing.
Would avoid this product at all cost.
This report was posted on Ripoff Report on 08/18/2013 06:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prolight-Aesthetics-/Sanford-Florida-32771/Prolight-Aesthetics-Rita-Page-Prolight-Does-Not-Do-As-Advertised-Device-Produces-No-Res-1076896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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