• Report: #518968

Complaint Review: Prompto Oil Change

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, November 03, 2009
  • Updated: Wed, September 26, 2012

  • Reported By: Saco customer — Saco Maine United States of America
Prompto Oil Change
392 Elm St Biddeford, Maine United States of America

Prompto Oil Change - K Brothers Faulty oil change burnt my gears, ruined my vehicle Biddeford, Maine

*Consumer Comment: Not surprised you lost...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I went to Prompto for an oil change in May 2009, I felt grinding and asked them to check and see if anything was wrong.  They told me I was leaking front-end fluid and to have it checked out ASAP. 

My mechanic said the plug was loosened and then retightened off-center and that was where the leak came from.  They said it was probably done during an oil change.  I contacted Prompto to file a claim.  They told me that the damage had started within 6 months and to check with whoever else had worked on my vehicle. 

After checking all records of maintenance, no work had been done on my vehicle in more than 2 years.  Prompto was the only one to work on my vehicle in that time frame.  They denied responsibility.  I did not keep my receipt of my last oil change, never do.  They would not check their records to see if I had been there.  Their accountant logs all oil changes and they would not even search the database for my vehicle.  I gave them the rough time frame of when I was there last.  They would not even budge. 

I filed a small claims case against them for damages, but because I could not produce a receipt or the fact I called headquarters instead of the local office (a phrase at the bototm of their receipts for guaranteeing their work), I lost my case and am out $5,300.  I have spent 20 years going to this location about 6-8 times a year.  I will go to them no longer and go to self-run, local garages. 

They made a simple mistake this time and I was okay if they just fixed their mistake, but they pretty much called me a liar and I am without a vehicle until I cough up $5,300 for their mistake.  I urge everyone to be aware of this as it could happen to you just as easily.  Makes you wonder how qualified the people underneath doing the oil changes are.  I've heard from many auto mechanics that they are not too well trained.  That's my story, hope everyone learns from it.


This report was posted on Ripoff Report on 11/03/2009 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prompto-Oil-Change/Biddeford-Maine-04005/Prompto-Oil-Change-K-Brothers-Faulty-oil-change-burnt-my-gears-ruined-my-vehicle-Biddef-518968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Prompto Oil Change

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Not surprised you lost...

AUTHOR: Dean - (United States of America)

It's hardly surprising you lost your case since you not only have no documentation, but you don't seem to  be able to identify what was actually damaged. Did you have this place change your differential oil? If you did there should have been a receipt. If the oil was leaking enough to drain it, that should have been easy to see, as it would have left huge patches of oil wherever you parked.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory