• Report: #1143562

Complaint Review: Pronto Insurance

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  • Submitted: Fri, May 02, 2014
  • Updated: Fri, May 02, 2014

  • Reported By: Mother8 — Castroville Texas
Pronto Insurance
San Antonio, Texas USA

Pronto Insurance Incompetent and unprofessional service San Antonio Texas

*UPDATE Employee: Response

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Pronto Insurance is by far the worst insurance company we have ever dealt with! 

We were hit by someone that is covered by Pronto and it was 100% their fault. Pronto did not dispute fault but took OVER 3 weeks to fix our vehicle and now is refusing to cover the full amount of the rental. We have documentation that proves they were the ones the delayed the repair due to "under staffing" (their words to us)!!! Now they are not taking responsibility for the rental expenses we incurred due to their inability to get an adjuster in a timely manner and their inability to submit payment to the body shop.  I've seen this same type of review all over the internet - it seems to be their normal way of doing things.

STAY AWAY from PRONTO Insurance!


This report was posted on Ripoff Report on 05/02/2014 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pronto-Insurance/San-Antonio-Texas/Pronto-Insurance-Incompetent-and-unprofessional-service-San-Antonio-Texas-1143562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Response

AUTHOR: Pronto Insurance - ()

I'm the Customer Service Manager at Pronto Insurance. In order to investigate your claim and help you out with your complaint, I need specific information, like the claim number or the policy number. Would you please get in contact with me at 1-888-813-0525.

Or if you want to submit a formal complaint, please visit us at:

prontoinsurance.com/feedback

Thank you

Customer Service Pronto Insurance

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