- Report: #346495
Report - Rebuttal - Arbitrate
Complaint Review: Propark America - Risk Control Systems
Propark America - Risk Control SystemsOne Union Place Hartford, Connecticut U.S.A.
Propark America - Risk Control Systems Propark America AT Jacksonville Hyatt Vincent Liscomb Denied responsibility for malfunctioning of the mechanical "arm" or gate of the parking garage exit, which came down on the hood of our car and caused minor damage Hartford Connecticut
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We circled around to the front of the hotel and reported the incident right away. We had a very courteous garage employee take our written report and look at and acknowledge the damage. However, a couple of minutes later, another garage employee came and looked at the damage and made (what seemed) an attempt at intimidation by intimating that the garage attendant who opened the gate for us would be fired if we filed the report. We filed it anyway, although I stated that I hoped that the employee would not be fired. We were told by the first, courteous and apologetic employee that we would receive a call from Propark, which we did the next day. The call was just to acknowledge receipt of our claim and I was told that someone would call us back again to proceed further. We waited a week but never got another call. On 6/30/08 we received a letter from a Vincent Liscomb, (PROPARK AMERICA), stating, among other things, that "...it is felt there is no negligence on the part of our staff, and, we must, therefore, respectfully deny any responsibility".
In my opinion, the company made little or practically no effort to communicate with us about this incident and adopted an extremely dismissive attitude. Our car was damaged by their equipment, operated by their employee. We were acting in good faith on the words and actions of the attendant in the booth. I don't see how they can now simply state that they, "....felt there is no negligence" and "...deny responsibility". No one from the office ever discussed anything with us at all, other than acknowledging receipt of our written claim form. I am filing this report so that anyone who may have experienced a similar incident with this company (anywhere they may operate) will have knowledge of how others have been treated.
This report was posted on Ripoff Report on 07/01/2008 05:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Propark-America-Risk-Control-Systems/Hartford-Connecticut-06103/Propark-America-Risk-Control-Systems-Propark-America-AT-Jacksonville-Hyatt-Vincent-Lisco-346495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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