• Report: #856922

Complaint Review: PropertyRoom.com

  • Submitted: Tue, March 20, 2012
  • Updated: Sat, October 13, 2012

  • Reported By: RippedOff — San Francisco California United States of America
Internet United States of America

PropertyRoom.com Stealitback.com This organization is a RIP OFF, overcharge for shipping/handling, and receive items weeks late Internet

*Consumer Comment: Property room is a rip off in many ways

*Consumer Comment: hopeful

*Consumer Comment: IMO It Is A RIPOFF!

*Consumer Comment: From another unhappy customer

*UPDATE Employee: PropertyRoom.com is not a scam

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This business overcharges for shipping and handling, has stated that items such as electronics, jewelry, and coin sets are rare, or retail at certain prices that were incorrect and over rated.  I have waited for weeks (3,4) to receive items though they state 5-7 days on their site.   It's questionable as to why they do no name the US Mint coin sets or coins by actual name (this keeps people from looking up the item ($$) via google or amazon.  They call coins and sets "deep Cameo" when they should be called "proof" or uncirculated and rate coins M70 (highest coin rating) when you can see obvious defects.  I work for the US Mint and it drives me crazy to see people paying 20 times the amount for a coin or coin set that they can get so mcuh cheaper on Amazon, and the crazy prices for shipping and handling is outrageous.  I used to shop on this site when it was mostly a police auction site (stealitback.com), which still links you to Propertyroom.com.  Most of the items are from businesses who have given up trying to sell their products through normal routes and instead take advantage of the elderly and those who don't know any better.  Every once in awhile you might get a deal, but for the most part, you are getting ripped off.  I have been trying to get my money back for items I never received, they do not give you a contact number to talk to an actual person and I admit I have been suckered a few times the past month, but I am staying away from this site once I'm reimbursed for yet to receive items.

This report was posted on Ripoff Report on 03/20/2012 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/PropertyRoomcom/internet/PropertyRoomcom-Stealitbackcom-This-organization-is-a-RIP-OFF-overcharge-for-shippingh-856922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Property room is a rip off in many ways

AUTHOR: Keepgiving - ()

We have purchased many items from property room and the shipping prices are ridiculous. Thats a scam in itself. They charge $11.95 for any item including a silk scarf which we all know would cost $3 to ship including insurance and tracking. Even ebay sellers get a volume discount for shipping items so I know property room has a deal with shipping companies.For them to continuously charge $11.95 is a scam.

The biggest part of property room scam to me is the misrepresentation of items.Buying shoes/sneakers from property room will be failure because often they will be cracked and chipping from sitting around old warehouse. Who wants sneakers that has chipped paint and toe box coming apart after a few wearings? nobody. They will sell shoes as new and they most certainly can have defects. They owe me $280 right now as we speak. Very difficult to find a phone number for them they hide like most bad companies do becauase they dont want to help you. They want your money then they hide. 

The constantly sell fake items on that site and get away with it. I dont know how they get away with it because it is illegal to sell counterfeit items.


Property room sounds like a good story but in my opinion it sucks to take these items out of the community from which they are stolen. Its like you are getting robbed twice. Historically, the local police will sell these items at live auction to the community. This is always a better way if you ask me because they items go back to the citizens and money stays in the community. The citizens get good deals on the items taken from them is a better feel good story to me.

Property room and MR PJ does not care about your community or the citizens and they are making money off these items. They are opportunist taking advantage of uneducated buyers on the internet.

Now they even add cheap dolce gabbana jewelry in with the police item listings making it appear they are police items but they are not. Probably something property room bought wholesale. Thats another shifty move by this dishonest company. I want my money back for these old sneakers that they represent as new.

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#2 Consumer Comment


AUTHOR: Amy - (United States of America)

I have recently bid on a few items. This makes me leary. Im hoping u are an honest onctime company. I work very hard for my money. Im in healthcare and i would love to refer ur company to coworkwrs. Please dont dissapoint me. What is a number to contact someone if needed, im hoping i dont need to use it. Thanks have a great day!
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#3 Consumer Comment


AUTHOR: thestros - (United States of America)

I think that if they were honest, when they were selling 1 gram (not 1 OZ.) gold bars, they would put it in perspective. They make it look like it is of good size, but the truth is that it is no bigger than your pinky fingernail. I have seen these sell for as high as $420/ gram. At that price, it would be over $12,000 an ounce.

When the value of gold is about $1600 per ounce and the actual gold value for 1 gram of bullion is currently $51. I think these things should be disclosed, instead of just showing pictures that makes it look like a big gold bar. Shame on PropertyRoom and shame on the people that do not check out what they are buying. Maybe I'm just jealous that I didn't come up with a good way to rip dumb people off. Oh thats right, I actually have some moral!
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#4 Consumer Comment

From another unhappy customer

AUTHOR: Webster - (United States of America)

To the Employee of Propertyroom.com:

Give me a freaking break.  You think we're all 5 year olds here?  Instead of the garbage marketing text you just posted, how about some factual information to back up your business conduct?

You said the shipping charge is what you're charged for shipping?  Oh really? You mean you pay more than what I pay when I only ship one item where as you ship hundreds a day?  Hmm, I sense dishonesty here. 

Yes, your shipping charges are a totally rip off.  There were several occasions where I thought your shipping was so high that I thought it had to be an error.  The response I got was that it was based on the dimensional weight of the package.  For your info, dimension weight only comes into play if you exceed certain size.  You even claimed this for the small items that don't exceed this.  And even when it does exceed it, it should not be double or triple the norm.      

OK, now let's talk about the pick up charge?  Is that really reasonable?  To pick up a small electronic (with no heavy lifting) it's can cost anywhere $6.95 to 9.95 (at the time of writing).  I remember it used to be a flat $4.95 charge early on and now you got awesome scheme to get more out of this.  

In any case, when you guys just started I thought it was a good site to buy stuff thinking it's really from recovered stolen goods but as time progressed the site has turned out to sucker people in thinking this.  Most of your products are probably from a garbage landfill.  

People: Stay away, you can get better products/deals else easy.  (((competitor's name redacted))) is on a click away.  At least with (((redacted))) there's some accountability here. 

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
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#5 UPDATE Employee

PropertyRoom.com is not a scam

AUTHOR: Property Room - (United States of America)

Hi there, my name is Brad. Im a Property Room employee, and Id like to take a moment to address some the claims being made in the above post.

 The best place to start might be to give a quick overview of Property Room as a whole.

A former Long Beach NY detective, Tom Lane, founded our company in 1999.  We conducted our first online auction in Feb 2001.  In the last 10 years over 2,800 law enforcement agencies, fire departments, and other municipal departments have contracted to do business with us.  Over time, we've expanded to work with a select group of liquidators, auctioning these items side-by-side with municipal items, most auctions starting with a $1 opening bid and no reserve.

As for the more specific claims:

         Property Room takes the delivery of any auction item very seriously, and we strive to ship all orders within 2 business days of verifying payment from the winning bidder. Once payment has been verified, Property Room then ships our items utilizing Federal Express and the USPS. Any rates charged for shipping are based on the rates charged to us.
         As for the claims being made about our coin auctions, Im not a coin expert and it would be foolish for me to enter into a debate with anyone about the specifics mentioned in the post above. That being said, the manager of our coin department IS a coin expert and spends hours every day meticulously going over every auction to ensure the accuracy of any information being listed.
         What we cant control is the final selling price of our auctions. We start the majority of our auctions at $1 with no reserve price, and our customers determine what the final selling price will be. While I understand that the person who made the above post might get frustrated by seeing items sell for a higher amount than they were willing to pay thats not something Property Room has any control over. My advice would be to continue to search the website, as we have hundreds of new auctions going live every day, and there are always deals to be found.

Ill be the first to admit that we arent perfect nobody is but when we have a customer service issue, we take it very seriously. Our in-house US-based Customer Support team is dedicated and passionate, and I just don't buy them ignoring anybody's complaints.

Anyway, you don't need to believe me. Obviously, Im offering a biased viewpoint here.  We've had over 100 media pieces done on us via TV, radio, magazine, newspaper and online.  Check out this page on our site and follow the links so you can get input from someone other than me:


You can check-out some of our law enforcement and municipal clients by going to our About Us/Company Info page.  You can also watch a short video there.  Click here:


As I tell people who ask me about Property Room:  we sell stolen goods on the internet.  Obviously, we do so in partnership with law enforcement, but for understandable reasons this raises some eyebrows. Shop with us or not.  With thousands of auctions per week and an unpredictable mix of new and used goods flowing into our warehouses, we inevitably get some unsatisfied customers no matter how hard we try to please them. But if this long response has not made it clear, we work hard to build trust and convey the legitimacy of our operation.
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