• Report: #1012398

Complaint Review: ProspectZone

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  • Submitted: Mon, February 11, 2013
  • Updated: Mon, February 11, 2013

  • Reported By: DennisPatterson — Trussville Alabama United States of America
ProspectZone
chicago, Illinois United States of America

ProspectZone Norvax Live Transfer Leads were never delivered chicago, Illinois

*UPDATE Employee: Norvax

*UPDATE Employee: Norvax

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About a month ago I contracted with ProspectZone / Norvax  to supply me with internet-generated leads for my insurance business.  In the next two weeks they sent me about 2 dozen leads.  Every one of those leads was either a Bad Phone Number, or "We are not interested in buying insurance at this time."  Then I made a huge mistake, I fell for their "If you want better leads, you need to buy the higher quality leads."

So I sent them $750 via American Express.  I waited almost two weeks, and never received a single Live Transfer Lead from them.  When I called to complain, or get my money back, they said they would not return my money, and that leads were forthcoming. 

To date I still haven't received a single Live Transfer Lead.

This report was posted on Ripoff Report on 02/11/2013 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/ProspectZone/chicago-Illinois-/ProspectZone-Norvax-Live-Transfer-Leads-were-never-delivered-chicago-Illinois-1012398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Norvax

AUTHOR: Norvax - (United States of America)

Dennis,

After your initial buy-in with the exclusive leads, you spoke with one of our account managers and were looking for a higher quality lead type.  As far as the exclusive leads, we are providing these leads after these prospects have input their information on one of our websites seeking an agent to discuss insurance options. 

We are only providing lead and we do understand that some of these individuals may be providing faulty information.  This is the reason that we do offer a return policy on those exclusive leads.  You then inquired about making a deposit of $750 for live transfer leads.  Our live transfer program has been very successful for a multitude of our agents and, because of this, is currently the highest demanded of our lead types. 

This has been the main reason for your volume issue with live transfer leads.  These leads are very competitively priced during peak hours, Monday-Friday from 9:00 AM to 5:00 PM, however we do have live transfers available at different bid prices or during off peak hours, nights and weekends, at lower prices.  We did offer to increase the bid price for you; however, you were not willing to move to that amount.  We understand if you had unwillingness to bid the higher amounts so we offered, and are currently processing, a refund of your $750 deposit.  

Prospectzone has been in business since 2004, with over 6,500 agents served, and we take our duty, in providing quality and timely leads to our customers, very seriously.  We apologize again for any issues you came across during your time with us.

Regards,
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#2 UPDATE Employee

Norvax

AUTHOR: Norvax - (United States of America)

Dennis,

After your initial buy-in with the exclusive leads, you spoke with one of our account managers and were looking for a higher quality lead type.  As far as the exclusive leads, we are providing these leads after these prospects have input their information on one of our websites seeking an agent to discuss insurance options.  We are only providing a lead and we do understand that some of these individuals may be providing faulty information.  This is the reason that we do offer a return policy on those exclusive leads. 

You then inquired about making a deposit of $750 for live transfer leads.  Our transfer program has been very successful for a multitude of our agents and, because of this, is currently the highest demanded of our lead types.  This has been the main reason for your volume issues.  These leads are very competitively priced during peak hours, Monday-Friday from 9:00 AM to 5:00 PM, however we do have live transfers available at different bid prices or during off peak hours, nights and weekends, at lower prices. 

We did offer to increase the bid price for you; however, you were not willing to move to that amount.  We understand if you had any unwillingness to bid the higher amounts so we offered, and are currently processing, a refund of your $750 deposit.  Prospectzone has been in business since 2004, with over 6,500 agents served, and we take our duty, in providing quality and timely leads to our customers, very seriously.  We apologize again for any issues you came across during your time with us.


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