I paid $3300 to this company for a credit builder package. I was suppose to receive a valid SCN number along with 3 to 4 tradelines. I did my due diligence before paying money to the company. I checked the better business bureau and did an extensive Internet search to find out information in this company. I could not find any negative reports so I went ahead and paid the company for the financial services. I was able to speak with Monique Hicks and Darius Bradford in the phone prior to payment. Once payment was received all communication was done thru emails even when I asked to be contacted by phone. My process was suppose to take 60 to 90 days . Thru out this time I made inquires as to the status if my file. The responses were not returned in a timely manner days would past before I received an email. After several occurances I became very leary about this company. I was hive a schedule as to when things were suppose to happen, ex at 60 days I was suppose to do a check on my SCN number.... However the time schedule that was given was never met. At the end 90 days I made several more inquires I finally got a response that said an error had occurred on the vendors part and Monique Hicks was suppose to have a conference call with the vendor in CA. Once again I had to make several inquires to find out what the result of this conference call was.
The customer service is extremly poor.
I finally got very disgusted with the this company and requested a refund of my money/fees that were paid for these services. I was told to refer to the refund policy. Which states that I had to wait 30 to 45 days. That tine has come and past and I have not gotten my money back. I have disputed this charge with my credit card but I have not received my money back.
I have sent several emails to:
And I have not gotten a responds. I also left several voice messages and I have not gotten a response. Monique Hicks is no doubt in my mind a SCAM artist, an up and coming Bernie Madoff. She was not able to deliver on the services that she offered and the right thing to do is refund the money that her clients paid but instead she RIP us off. Some of her clients deposited funds directly into her Bank Of Anerica Account number xxxxxxxxxx so these clients will not have the option to challenge the refund. What other have posted only about this woman is true she us a SCAM artist. If you are considering getting into business with her please don't.
Subject: RE: File Status
Date: Tue, 23 Aug 2011 13:03:55 +0000
I have included some emails that I received from Monique Hicks.... This has been a SCAM SCAM SCAM SCAM SCAM from the start.... she will not refund your money and you should not have to go to the credit card comp an to dispute charges for a service that she did not provide the right honest and decent thing to do was to refund the money to your clients that you ripped off.
This email was sent to you from our support team to give you and the other clients' an update as to what is going on. This news was just brought to light over the weekend and as noted below, our management team had a conference call with the vendor to shed some light on the situation and how to best move forward.
As discussions continue, we will keep you abreast of whats going on and how we can best rectify this situation in cooperation with our vendor that provides the tradelines.
This is not our fault but we are working towards a resolution as we know how important this is to you.
Prosperity Solutions Support Team
Office: 877-824-4777 Opt. 1
On Aug 26, 2011, at 6:58 PM, firstname.lastname@example.org wrote:
Monique is NOT in!!!!! We are working to resolving this issue! If you feel you cannot wait...you paid via credit card....reversing it!!!!
Client Services Dept.
877-824-4777 ext. 2