- Report: #378586
Report - Rebuttal - Arbitrate
Complaint Review: Protect America - GE Security Authorized Dealer
Protect America - GE Security Authorized Dealer5100 N. IH-35, Suite B Round Rock, Texas U.S.A.
Protect America - GE Security Authorized Dealer automatically extended contact because I did not give 60 days notice at end of my two year contract (I gave 30 day notice) Round Rock Texas
*Author of original report: Protect America resolved my compaint to my satisfaction
Protect America seemed to be a great solution due to the wireless system, communication via my high speed internet connection, and the fact that they are a GE Authorized Dealer.
We signed a 24 month contract beginning October 2006. In September 2008, I wrote to Protect America to let them know I would like to terminate my two year contract in October. They claim that the contract automatically renews for another year unless a 60 day termination notice is received in writing. I cannot find this in any of my documentation.
This is a horrendous security system. The electronic keypad that is supposed to go just inside the front door never functioned, so instead the company sent us two keychain units to substitute for that. The sensors on the windows do not work well, and I simply need to find a new company. This is ridiculous that I have to pay $40 a month for this.
I wish I had read what others have written here prior to signing on with this shady company.
This report was posted on Ripoff Report on 10/05/2008 09:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Protect-America-GE-Security-Authorized-Dealer/Round-Rock-Texas-78681/Protect-America-GE-Security-Authorized-Dealer-automatically-extended-contact-because-I-d-378586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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