Protect America Home Security Wanda Mata, c/o Protect America I purchased a 3 year agreement to start June 2006 and to end June 2009. Without asking or telling me, PA renewed my contract, claiming a 60 day notice. This was not mentioned in original contract. Round Rock, Texas

I purchased a 3 year security service on June 9, 2006.  At that time, a sales representative contacted me over the phone and told me that the security hardware would be delivered to my home and that I would have to set it up.  The price would be $29.95 per month.  I was told my contract would end in three years, and if I moved, I could take the hardware with me and transfer service to a new home.  I attempted to contact Protect America several times between April and May of 2009 (1-800-951-5136).  I was disconnected or put on hold for half and hour.  When I finally spoke with a customer service representative on June 11, 2009, I was told I had been automatically renewed for an additional year.  When I complained, this person hung up the phone on me.  Since then, I have attempted to mediate with Protect America through the Better Business Bureau (case # 90154124).  A Wanda Mata responded to my complaint, but never provided proof that I had agreed to a renewal at any point in time (including when I signed up for service in 2006).  Her "agents" (Kyle, Edward, Brandon, Tejal and Zef) have been harassing me with phone calls, and sending bills every month.