- Report: #385244
Report - Rebuttal - Arbitrate
Complaint Review: Protect America - Susan Boivie
Protect America - Susan Boivie5100 N. IH-35, Suite B Round Rock, Texas U.S.A.
Protect America - Susan Boivie Forcing my family into a 3 year alarm contract that was previously settled with a collection agency Round Rock Texas
I followed up with a phone call to Protect America requesting that all future billing be suspended until the house was rebuilt. Further the fire destroyed all the necessary devices that accommodated the alarm system. I also mentioned that since the company would not be able to provide alarm services during reconstruction, we will be willing to pick up where we left off as soon as we reoccupied the home, and possible re-enlist their services.
Once we returned home in January 2007, I informed Protect America we were ready to continue our contract. I was told that the company had referred the account to a collection agency. Several attempts to discuss the matter with managers failed.
Subsequently, I received a call from a collection agency, "Anderson, Crenshaw & Associates" requesting settlement of the account. After many inappropriate behaviors from the collection agency representatives, we agreed on a settlement of $250.00. We paid the funds and requested written confirmation which was never sent to us. Our phone calls were futile.
Almost a year later, on October 2008 we received a letter from Protect America demanding that we signed a contract for the company to provide alarm services for 3 years @ $34/monthly or $1258.20 plus $309 for equipment. Should we not comply, we would be reported to the credit bureau.
Such tactics we consider fraudulent and an attempt to cheat consumers out of their hard earn money.
Freeport, New York
This report was posted on Ripoff Report on 10/27/2008 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Protect-America-Susan-Boivie/Round-Rock-Texas-78681/Protect-America-Susan-Boivie-Forcing-my-family-into-a-3-year-alarm-contract-that-was-pr-385244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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