- Report: #1139027
Report - Rebuttal - Arbitrate
Complaint Review: Protect America
Protect America3800 Quick Hill Road, Building 1-100 Austin, Texas USA
Protect America Liars, refused to cancel contract after 3 year initial contract was over Austin Texas
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Back in 2006 I started working the midnight shift at my job so my wife wanted a house alarm setup. Stupid me found this company Protect America. They sent us a piece of crap security system that never worked correctly from the start. Anyway, we got a 3 year contract that I think was around $27 a month. After 2 years i disconnected the thing since it did not work and i was off midnights anyway. I called Protect America and asked about cancelling my contract, they said I would have to wait until the end of the contract to call them 30 days before it expires and cancel. I marked that on the calendar, continued to pay the $27 a month for the remainder of the contract. 40 days before the end of the contract I call protect America to cancel, they tell me I can't do it over the phone, I must send it in my writing. I do that, I faxed it to them and mailed a copy to the company. The next month comes and I'm still being charged monthly $27. I called them back and they said they never got my fax or letter (LIARS) and they also added that I needed to cancel 60 days before the end of the contract, or else the contract automatically re-news for ONE GOD d**n YEAR!!!
I was livid, nobody at proect america would help me. I faxed the letter again and mailed it to them that I wanted to cancel. I was so mad I just left it alone. Back in 2010I got a threatening letter from a collection agency saying I had to pay them since they bought Protect America's debt and that I owed them around $300. that letter was thrown away. Never heard about it since, nothing was ever reported to my credit. Now 4 years later i get a letter from HILLCRESTCOL, never heard of them, they said they had Protect America's debt and I owed them $513. LOL Where the hell did they get $513 from????? I just checked my credit report today and this collection is on my report. where the hell do these bastards get the balls to charge me $513, where did they get that number from. Protect America is a scam, do not get a system through them.
This report was posted on Ripoff Report on 04/15/2014 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Protect-America/Austin-Texas-78728/Protect-America-Liars-refused-to-cancel-contract-after-3-year-initial-contract-was-over-1139027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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