• Report: #340905

Complaint Review: Protect America

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  • Submitted: Mon, June 16, 2008
  • Updated: Mon, June 16, 2008

  • Reported By:Napa California
Protect America
51000 N.IH 35, Suite B Round Rock, Texas U.S.A.

Protect America Disclosed Personal Information!!!! Charged Fee!!! Round Rock Texas

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Protect America sent us the wrong product. When we called to get help we were laughed at, literally laughed at. When we spoke to someone the next day they ALSO laughed at us. We canceled the service that day.

They charged us an $80 fee for canceling even though we were told that it would not be charged if it was returned in 2 days unopened, which we complied with.

I requested a copy of the contract and was sent one in the mail in an OPEN manila envelope. The first page had our names, address, SOCIAL SECURITY numbers, and our credit card numbers! This is an awful thing to send through the mail first of all but, even more troubling is the fact that this information is stored there for employees of this company to see. They are breaking PCI compliance laws that prohibit the company from keeping social security numbers and credit card information except for the last four numbers. Please don't go through the same insanity we did. Don't fall for this fraud!

Kelly
Napa, California
U.S.A.

This report was posted on Ripoff Report on 06/16/2008 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Protect-America/Round-Rock-Texas-78681/Protect-America-Disclosed-Personal-Information-Charged-Fee-Round-Rock-Texas-340905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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