- Report: #752345
Report - Rebuttal - Arbitrate
Complaint Review: Protect America
Protect AmericaVisalia, California United States of America
Protect America Threatens Customer & Takes Your Money! Visalia, California
*Consumer Comment: 3 YEAR CONTRACT?!
*Consumer Comment: Your contract governs all...
year ago through this company. I phoned Protect American, Inc. twice in regards
to cancelling my service since I will not be residing at this address anymore
nor will I have a need for it. They told me I signed up for a 3 year contract
and that I have approximately 2 years left until my contract expires. There is
no indication on there giving options for early cancellation except to pay the
remaining fees for the months I have to cover. There isn't even a reasonable
cancellation fee offered. Since the monthly fee for this service is $39.95/mo
automatic withdraw, I will have to pay about $950.00 just to clear my name
otherwise collection agencies will come after me. I am more than willing to
ship back the equipment but I am being threatened my credit will be jeopardized
and a collection agency will go after the funds. I will have to pay for a
service I am no longer using. In fact, I have not been using it and they are
insisting payment. The last time I phoned Protect America was yesterday morning
on July 12. I phoned them a week earlier prior to that. They kept stating there
was no way to terminate the contract unless I pay all the upfront fees for the
remainder of my 2 years. I currently live in Visalia, CA
93277. The company will not lose out on my absence but I will be inconvenienced
gravely. I am shocked at the level of customer service inadequacy this company
has. This is considered unethical practices. Moreover, when I tried to modify my
services about 8 months ago, they tried charging me again. It was inconsistent
because someone from customer service will tell me one moment I will have to
pay $150 to trade in my motion detector for a glass break detector. When I
spoke to someone else, they told me it would be free. I will insist to
consumers to be weary about doing business with Protect America in the future
if this issue is not resolved.
This report was posted on Ripoff Report on 07/13/2011 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Protect-America/Visalia-California-93277/Protect-America-Threatens-Customer-Takes-Your-Money-Visalia-California-752345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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