- Report: #1069990
Report - Rebuttal - Arbitrate
Complaint Review: Protect Cell
Protect Cell, Select State/Province USA
Protect Cell Charged me 199.00 for the premium service, and did not replace my cell phone for 50.00 as promised, but tried to charge me 150.00 internet
*Author of original report: Totally Ripped Off!
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I purchased an i-phone 4 on August 24, 2012 from Verizon, and was offered insurance or "ProtectCELL." I was told, and signed a piece of paper stating that I would receive a replacement phone for 50.00 for a one-time cost of 199.99.
Too good to be true? Yes! I recently had an accident with my phone while on vacation and needed a replacement phone. They were all too willing to replace my phone for 150.00. What?!? What about honoring the 50.00 and the piece of paper I signed from Verizon? How about the fact that I paid 199.99 for a plan that cost 139.99 online? The nice young man at ProtectCELL told me he would not honor the deal I was offered through Verizon even though I paid my money in good faith. I dont have a cell phone to email him a photo of the document.
I was able to receive a "pro-rated" refund of my initial 199.99, why not the full amount as I did not use the service?
I feel ripped off, and I'm hopping mad.
This report was posted on Ripoff Report on 07/25/2013 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Protect-Cell/Select-StateProvince/Protect-Cell-Charged-me-19900-for-the-premium-service-and-did-not-replace-my-cell-phone-1069990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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