• Report: #830578

Complaint Review: Protection One

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  • Submitted: Sun, January 29, 2012
  • Updated: Tue, February 26, 2013

  • Reported By: Anonymous — Pembroke Pines Florida United States of America
Protection One
1601 SW 71st Ter Pembroke Pines, Florida United States of America

Protection One Company charges for alarm monitoring but does not actually monitor the system Pembroke Pines, Florida

*Consumer Comment: Cell guard back up

*Consumer Comment: I have a comment about "ALL alarm systems use the home phone line to send their alarms....

*UPDATE EX-employee responds: Protection one is horrible

*Consumer Comment: I would bet your contract says..

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Protection One advertises and charges for monitoring the home alarm system. However, they do not not alert if the system goes offline telephone wire disabled by burglar.  After my house was robbed, I called and asked why their system did not alert me. They responded that it was the duty of the customer to check that the system is functional. They recommend that the customer do this once a week.  I.e., every week the customer must call in to test the system with Protection One.

Of course, even a fully functional system will not trip any alarms if the phone wire is cut. Protection One advertises that they monitor the alarm system. This is false advertising.

This report was posted on Ripoff Report on 01/29/2012 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Protection-One/Pembroke-Pines-Florida-33023/Protection-One-Company-charges-for-alarm-monitoring-but-does-not-actually-monitor-the-sys-830578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Cell guard back up

AUTHOR: AliCent - (United States of America)

@Ken

What you are referring to is called a cellguard bypass, and is NOT the control panel- Sometimes the cellguard is ADDED to a control panel if its a self contained unit, in which case, your system is the easiest of all security systems to defeat. Ademco is a manufacturer of security equipment, and has numerous control panels, including wireless units with the built in cell guard... Any regular control panel, regardless of the manufacturer operates through a PHONE LINE UNLESS you have the cellguard...  Oh, and it really sounds like you work for vivint!
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#2 Consumer Comment

I have a comment about "ALL alarm systems use the home phone line to send their alarms....

AUTHOR: Ken - (USA)

No, they don't...just many of them.  The Ademco, definitely uses the home phone line.  That's the one I had previously.

Mine, from Vivint sends alarms on cellular sites, and can also be controlled by me with any internet able computer and using smart cell phones.

It logs all activity, whether by smart phone, computer, key fob, control panel or Vivint itself.
I can access this information and check events.

It even logs low alarm sender batteries and tamper warnings when you open the sender to replace the battery......ALL by cellular service.
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#3 UPDATE EX-employee responds

Protection one is horrible

AUTHOR: AliCent - (United States of America)

All alarm systems work through your home phone line, so if your home phone line goes down or is disabled then no alarm company in the world can see the signal. Ademco Vista 15p control panels have built in phone line protection, so if someone cuts your home phone line (again) your sirens will instantly go off, plus they have self diagnostic systems built in, so it always scans your equipment for any kinds of issues/malfunctions, etc- if it detects anything it will let you (and your monitoring station, if protection one is equipped for it) know if somethings not working to avoid finding out in an emergency that you have faulty equipment. Also, you can look into a cell guard bypass, which is a separate phone line that only works for your alarm system, but its tamper proof... It will increase your monthly monitoring price, but is great because nobody can bypass it, and it works for people who have no home phone. BTW< I work for ADT, not protection one... Hope this helps you! Sorry your home was broken into, but if it makes you feel bad, Palm BEach county and broward county have a really high crime rate so its happening to all of us!
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#4 Consumer Comment

I would bet your contract says..

AUTHOR: Ken - (USA)

they have no responsibility if your phone system is disabled or disconnected.

The alarm equipment you have, apparently has no way of sending an alarm if this happens.

My new system uses a panel that sends alarms via cell phone service...somewhat more secure.
I don't know about the "false advertising", but look at your contract for the disclaimers.

No, I DON'T work for them.
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