- Report: #956479
Report - Rebuttal - Arbitrate
Complaint Review: Provida Life Sciences
Provida Life Sciences7850 Ruffner Ave. Van Nuys, California United States of America
Provida Life Sciences charged 6 MONTHS of non-refundable On-Line Charges ($64.87) after 2 weeks-was NOT informed of cost! Van Nuys, California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I do NOT recall being told that if I did NOT cancel the On-Line service during the 14 day trial period that I would be charged a NON-REFUNDABLE FEE for 6 months of service!! I was charged $64.87 on 10/10.
When the kit arrived 10/2 I saw NOTHING that said the On-Line Service was for 14 Days ONLY and that I would be charged the 6 month fee which would be NON-REFUNDABLE! When I called customer service-I was informed that I had been sent 4 E-Mail Messages notifying me that my On-Line Trial Services would end soon and I would be charged the $64.87 (NON-REFUNDABL!).
I requestd several times to speak to a SUPERVISOR and was told "policy did not permit that". I checked EVERY E-Mail message and Spam between 9/22 and 10/10. I found 2 E-Mails which ONLY mentioned the order confirmation and the confirmation of the order being sent.
I called customer service SEVERAL times and was basically told I was a liar because "they had copies of ALL the E-Mails sent to me and if I received 2 of the E-Mails then I had to have received the others!!!" I was also told that I WAS INFORMED about the On-Line charges because "Our sales staff have a scripted message that they repeat to all callers". Again-I am a liar! I was finally given a refund for $32.43.
This company is a RIP-OFF and the CEO (MR. Brian Archibald) is a CROOK!!!!! I have NEVER seen a company that would NOT let you speak to a Supervisor!!
WARNING to POTENTIAL VICTIMS: Stay FAR away from this company!!
This report was posted on Ripoff Report on 10/17/2012 09:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Provida-Life-Sciences/Van-Nuys-California-91406/Provida-Life-Sciences-charged-6-MONTHS-of-non-refundable-On-Line-Charges-6487-after-2-956479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.