- Report: #956479
Report - Rebuttal - Arbitrate
Complaint Review: Provida Life Sciences
Provida Life Sciences7850 Ruffner Ave. Van Nuys, California United States of America
Provida Life Sciences charged 6 MONTHS of non-refundable On-Line Charges ($64.87) after 2 weeks-was NOT informed of cost! Van Nuys, California
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I do NOT recall being told that if I did NOT cancel the On-Line service during the 14 day trial period that I would be charged a NON-REFUNDABLE FEE for 6 months of service!! I was charged $64.87 on 10/10.
When the kit arrived 10/2 I saw NOTHING that said the On-Line Service was for 14 Days ONLY and that I would be charged the 6 month fee which would be NON-REFUNDABLE! When I called customer service-I was informed that I had been sent 4 E-Mail Messages notifying me that my On-Line Trial Services would end soon and I would be charged the $64.87 (NON-REFUNDABL!).
I requestd several times to speak to a SUPERVISOR and was told "policy did not permit that". I checked EVERY E-Mail message and Spam between 9/22 and 10/10. I found 2 E-Mails which ONLY mentioned the order confirmation and the confirmation of the order being sent.
I called customer service SEVERAL times and was basically told I was a liar because "they had copies of ALL the E-Mails sent to me and if I received 2 of the E-Mails then I had to have received the others!!!" I was also told that I WAS INFORMED about the On-Line charges because "Our sales staff have a scripted message that they repeat to all callers". Again-I am a liar! I was finally given a refund for $32.43.
This company is a RIP-OFF and the CEO (MR. Brian Archibald) is a CROOK!!!!! I have NEVER seen a company that would NOT let you speak to a Supervisor!!
WARNING to POTENTIAL VICTIMS: Stay FAR away from this company!!
This report was posted on Ripoff Report on 10/17/2012 09:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Provida-Life-Sciences/Van-Nuys-California-91406/Provida-Life-Sciences-charged-6-MONTHS-of-non-refundable-On-Line-Charges-6487-after-2-956479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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