- Report: #1056493
Report - Rebuttal - Arbitrate
Complaint Review: Provide Commerce, Inc.
Provide Commerce, Inc.4840 Eastgate Mall San Diego, California 92121 east gate, California USA
Provide Commerce, Inc. Shari's Berries - Customer service rep lied about shipping charges east gate California
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On the website, they were charging 2 separate delivery fees for 2 items supposedly in the same package. Before placing the order, I called customer service to ask for credit for one of the delivery fees. The rep said that he can credit me after I place the order.
After I placed the order, he said that it takes 2 days for the order to show up in the database, so I have to call back. Gullibly, I called back and was denied credit with no records of previous conversation present, so they couldn’t verify that the rep actually stated anything about giving credit.
And of course, the orders show up immediately after they are submitted
This report was posted on Ripoff Report on 06/04/2013 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Provide-Commerce-Inc/east-gate-California/Provide-Commerce-Inc-Sharis-Berries-Customer-service-rep-lied-about-shipping-charg-1056493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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