• Report: #1061853

Complaint Review: Provident Funding

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  • Submitted: Tue, June 25, 2013
  • Updated: Tue, June 25, 2013

  • Reported By: bernkev — Maplewood New Jersey
Provident Funding
P.O. Box 513738 Los Angeles, California USA

Provident Funding Automatic Payment Scam Los Angeles California

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Hi,

I had exactly the same auto-payment flaw thing happen to me. This is clearly a deliberate policy/techinque they employ to pump their profits. I was amazed to see this has happened to other people....and those are only the ones that have bothered to report this ripoff - the number must be far greater.

I've posted the details of my exchange with them below. Aside from the issue of the flaw in their auto-payment system it's a designed part of the scam that they only communicate with you via their internal email system. This way you  have no way of knowing whether they are sending you some promotional crap (like all companies) or a delinquent notice. The emails they send you notifying that an email exists (in their internal email  system) all look the same - this way they must snag lots of people with this.

Also, I was stunned at the tone the person took on the phone. It felt a collection agency and they started lecturing me on how I should have seen some screen flash by when I signed up for the auto-payment that informed me of this problem with their payment syste. I assure you that's the extent of the documentation on this. I have no email or letter stating anything about this auto-payment delay.

 

Thank you for being our customer.

Unfortunately, the cut off for signing up for automatic payment for the June 1st payment was 5/14/13. On your account the automatic payments were signed up for on 5/15/13. The automatic payments will begin with the 7/1/13 payment.

Thank you and have a great day! 

Once the case is resolved, additional responses will not be seen unless the case is rejected. If you have additional questions or concerns, please reject the case with your response, or call the branch directly. 
Thank you
6/24/2013 1:17:13 PM Kayla Cole Owned
 
6/24/2013 9:48:17 AM Mayra Cisneros Reassigned
Servicing- Please review and advise, thank you.
6/24/2013 9:47:55 AM Mayra Cisneros Owned
 
6/24/2013 9:45:59 AM bernkev Created
Contact Name - Kevin Barron Telephone Number - 973 996 8141 Hi,
I just got off the phone with your help line where they informed me of a delinquent notice on my account and that I'm being charged $109. I signed up for the auto-payment when I re-financed my mortgage. Your help desk informed me of some cut-off date that I missed and because of this I'm being charged the $109? This is an outrageous scam. I would never have refinanced if I'd known you were going to pull this nonsense.
I've never been delinquent of a payment in my life.

Please rectify this as soon as possible and inform me via a normal method of communication - i.e. email or a letter.



This report was posted on Ripoff Report on 06/25/2013 04:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Provident-Funding/Los-Angeles-California-90051/Provident-Funding-Automatic-Payment-Scam-Los-Angeles-California-1061853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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