- Report: #124407
Report - Rebuttal - Arbitrate
Complaint Review: Providian Bank, Providian National Bank Tilton, NH, Providian
Providian Bank, Providian National Bank Tilton, NH, ProvidianP.O. Box 660433 Dallas, Texas U.S.A.
Providian National Bank Tilton I had no satisfaction. New Hampshire
I had to get separate electrontic documentation from both the online pay service and from my bank, and snail mail it to Providian before they reversed the charge. After a couple of hours of my valuable time (a visit to my local bank to have documentation printed out, and a trip to the post office) I eventually got a refund of the $35 fee.
However in the meantime, I was charged daily interest for the $35 dollar late charge (which goes into the "finance charge" category), and when I called customer service requesting that the finance charge amount be credited to my account, I was told by customer service that it would "only be a few pennies." I let it go, but when I think about it, if they do this to a lot a customers, then the combination of customers who missed the overcharge of the late fee, and the interest on the the "mere pennies" could add up to a substantial sum.
This report was posted on Ripoff Report on 12/26/2004 10:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Providian-Bank-Providian-National-Bank-Tilton-NH-Providian/Dallas-Texas-75266-0433/Providian-National-Bank-Tilton-I-had-no-satisfaction-New-Hampshire-124407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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