The people my tax dollars "bailed out" openly and intentionally went on a campaign of obvious harassment by repeatedly calling my home /office number to inform me I was seven days late on a payment. No matter what I said they continued to call, demanding a payment by phone. I sent two desist letters, and informed them I would make a payment online as usual by the next due date which was Feb 12th. 2009, as was on my current statement.
They finally accepted those terms, which were the same as what I offered them thirty calls prior which they had made in a period of three days. My account would have been roughly three weeks behind by that date if they had honestly and legitimately accepted the terms, but the representative lied about accepting the terms.
With my account being less than thirty days late now, for the sole purpose of revenge, in that I asserted my rights to NOT be pointlessly harassed by phone in a desist letter(s), which had become illegal at the level they perpetrated, Wamu (soon to be Chase) closed online access to my account and "sold" my account to a collection agency called Phillips-Cohen. I don't know any details about the account at this time -including terms, payment, amount I owe, interest, added fees...nothing.
Wamu (soon to be Chase Bank), has acted carelessly and recklessly in it's efforts to collect a debt, which was fueled by the greed of their collection department, who were likely motivated to endlessly harass me by phone, for which they would get a share of whatever they could collect as reward.
However, calling me thirty plus times to collect on an account when it became seven days late in no way facilitated my ability or desire to make any payment over the phone. Under no circumstances will I give out my checking account information to an unsolicited caller, no matter what the reason.
I no longer know the terms of my loan, but in the face of a temporary finically challenging time, such actions Wamu has taken do in fact cause one to consider chapter seven bankruptcy, which is undesirable, but an available option to me. They could have worked with me without resorting to harassment, threats and revenge tactics, but chose not to. Since their receipt of bail-out funds, these companies most of all should well understand temporary financial hardship.
They not only should understand it, I personally can witness and attest they are creating the hardships intentionally, by being reckless and careless in how they do business with their customers. One would think tax payer funded bail out funds would have humbled them for their history of poor business practices. It seems to have only increased their abusive attitudes toward consumers who bailed them out, which has now proven to be a grossly irresponsible way to restore economic troubles in America and the world.
Glen Allen, Virginia
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