- Report: #171317
Report - Rebuttal - Arbitrate
Complaint Review: Providian - Washington Mutual
Providian - Washington MutualDallas, Texas U.S.A.
Providian - Washington Mutual ripoff Washington Mutual buys Providan Raises interest to 30% without notice, refuses to honor previous agreement Dallas Texas
*Consumer Comment: Customer service is horrible
*Consumer Suggestion: Online bill pay!!
*Consumer Comment: been there too
*Consumer Comment: Washington Mutual bought Providian OH BOY!
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3 months ago after Washington Mutual bought Providian, they raised the interest rate without notice to 30%. I noticed it in the payment amount.
I contacted the company who said I should be recieving a notice SOON and to wait 3 to 5 days. Complaints of the payment due went unresolved. I paid it, waited 10 days called again. The company stated they would send something, I insisted I should be able to close the account under my original terms and refuse the new terms(have done this with other companies). I was refused, told they did not have to honor that and could change the rate at any time. Refused to allow me to talk with a supervisor, when I called back to speak to someone else they hung up on me.
3 days later I got a letter stating "Thank you fo contacting us in reguard to your account. Please accept this letter as confirmation hat your account has been updated with you RECENT ANNUAL PERCENTAGE RATE.
Another letter confirming the closing of the account.
Ripoff.30% I could get better from a loan shark especially on an existing balance. NO other company operates this way.
Northern Cambria, Pennsylvania
This report was posted on Ripoff Report on 01/11/2006 08:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Providian-Washington-Mutual/Dallas-Texas-75266/Providian-Washington-Mutual-ripoff-Washington-Mutual-buys-Providan-Raises-interest-to-30-171317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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