• Report: #441666

Complaint Review: ProvoCraft, PC, Cricut

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  • Submitted: Tue, April 07, 2009
  • Updated: Tue, April 07, 2009

  • Reported By:Springfield Ohio
ProvoCraft, PC, Cricut
151 East 3450 North Spanish Fork, Utah U.S.A.

ProvoCraft, PC, Cricut Cricut Cartridge Life's A Beach, False Advertisment, Bait and Switch Spanish Fork Utah

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Provocraft distributed a new cartridge to online stores. They had apparently submitted a "prototype" picture of the cartridge. Now that the cartridge has arrived some of these images are not found on the cartridge as displayed in many online stores. They are not offering refunds or any type of compensation and told everyone they should have check their site for the latest images found on the cartridge. This was not possible because the cartridge have been out for about 3 weeks and when all the uproar hit the fan they hurry and posted these carts on their site. We need answers. Please find PC response below.

Quote from PC:

Provo Craft is always excited to see customers respond to our newest Cricut cartridges. We also understand that our Cricut users want to see the new cartridge images as soon as possible. We try to get our retailers these images as soon as we can, to get our Cricut users excited about the upcoming products. These sample images are generally created prior to the cartridges actual production.

During the development process, it is sometimes necessary for Provo Craft to make changes to the original preproduction artwork. Provo Craft does not guarantee any image will make the final cut on to a cartridge until the cartridge is actually completed and in production.

It has recently come to our attention that some Cricut users are upset that Provo Craft changed some of the artwork on "Life is a Beach." While Provo Craft strives to make sure that the most accurate information is available for users to make informed decisions about our products, Provo Craft reserves the right to make changes to artwork without any notification.

We try our best to keep the retail websites that publish images and information about Cricut cartridges up to date with the most current information as possible, but sometimes we are not always able to do so. Because of this, Cricut users should always refer to the Provo Craft website for the most recent and accurate information available.

http://www.cricut.com/messageboard/tm.aspx?m=4352409

Suzieq
Springfield, Ohio
U.S.A.

This report was posted on Ripoff Report on 04/07/2009 05:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/ProvoCraft-PC-Cricut/Spanish-Fork-Utah-906698/ProvoCraft-PC-Cricut-Cricut-Cartridge-Lifes-A-Beach-False-Advertisment-Bait-and-Switc-441666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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