• Report: #674855

Complaint Review: Prudential Disability

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  • Submitted: Thu, December 23, 2010
  • Updated: Sun, January 02, 2011

  • Reported By: Sarah — Waukesha Wisconsin United States of America
Prudential Disability
PO Box 13480 Philadelphia, Pennsylvania United States of America

Prudential Disability Why do I even pay into STD they dont pay anyways Philadelphia, Pennsylvania

*Author of original report: update

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I went on disability on 10/21/10Since day one it has been nothing but a headache. October 20 they faxed my dr the disability form that was faxed back to them Oct 22 at 1015am. On Oct 23, I received a letter stating they have not received my form yet, keep in mind that was only 2 days from when they fax it to the dr. On Oct 27 it was requested that I fill out a treatment questionnaire, it was completed and faxed back on 10/27 at 138pm. On 11/12, I called to update the information since I had further tests done since the last update. I called and spoke with Michael. This was at 1144am I was also returning a call that was left for me. Michael proceeded to tell me that there was no record of a call ever being placed to me. On December 8, I received a decision; this was past the 45 days that is allowed by the ERISA Act. It stated that I was approved through Nov 17. It was asked that I call and let them know if I returned to work or if I knew when I was going to. Never once was I given any documentation to appeal Nov 17 through the present time.

I called Lisa Frazier on 12/08 and gave an update through a voicemail stating that I was still off and I was referred to a specialist and would be going to along with the rest of the treatment. I never received a call back even though I requested one. On 12/15, I faxed a statement from my dr release me back part time limited duty starting 01/03/11. With no return call, still I emailed 12/20 requesting information and a call back. The email response said one business day. Still no response. I called Lisa Frazier again on 12/22 at 1215 and LM with no return call. I have received one payment to date. I am about to be evicted from my home and my car reposed. I should not have to this kind of service when I pay into this benefit on a weekly benefit.


This report was posted on Ripoff Report on 12/23/2010 10:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prudential-Disability/Philadelphia-Pennsylvania-19176/Prudential-Disability-Why-do-I-even-pay-into-STD-they-dont-pay-anyways-Philadelphia-Penn-674855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

update

AUTHOR: Sarah - (United States of America)

It has been a month since I left my first message for a return call. I still have not received a call return from Dec 8 and the 22 and have not received a response to my email either. I am considering going back to work against Dr orders since I have to support my family.

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