- Report: #1035152
Report - Rebuttal - Arbitrate
Complaint Review: Psychic Access
Psychic AccessInternet United States of America
Psychic Access Rude Customer Service and Poor Technical support , Internet
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The next time I contacted the site was to ask if I could change my user name. I received a response stating that the user name could not be changed which was annoying but not that big of a deal. Recently I attempted to log in to the site to purchase a reading from the psychic that I had spoken to when I got the six minute free reading and had an issue logging in. I went through the whole process of password retrieval and it still did not work so I contacted customer service.
Well I was shocked by the response that I received from their customer service dept. Doug accused me of trying to run a scam and told me that I was banned from their site. The only thing that I am guilty of is letting my daughter register to the site from my computer but wouldn't it have been simpler for them to send an email out to the potential customer stating that they must register from their on computer? We never received anything back from the company regarding the issue until I questioned it. Two different email addresses were entered as referrals and they were never contacted by the company that seems like a scam in and of itself. I can understand not having her do the actual registration from my computer but why didn't either of the two people receive an email from this company. Also there is no telephone number to talk to an actual person so if you have any issue like this with them you have no were to turn.
This report was posted on Ripoff Report on 03/15/2013 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Psychic-Access/internet/Psychic-Access-Rude-Customer-Service-and-Poor-Technical-support-Internet-1035152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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