Psychic Source Unprofessional Business Practices, Internet

I set up an appointment via email 3 weeks prior to the appointment date, and had it confirmed.  The day of my appointment (and it costs more to schedule an appointment), I show up at the time it is scheduled.   Due to some kind of error on their part, I was unable to connect.  Consequently, I was rescheduled for another time.

I scheduled an appointment days in advance for 11/5 at 7 PM EST.  Earlier in the day, I received a confirmation email stating that my appointment was verified.

I live in New York and have power issues during the hurricane.  At 6:58 p.m, I called in for my appointment.   Due to some error on their part, I was unable to get through.   I stayed on hold for 15 minutes while they tried to rectify the situation.   Finally, I was informed that I would have to reschedule my appointment because the person I was supposed to speak to was completely booked for the rest of the evening.

I informed them that it was unacceptable, and it was not my fault since I showed up on time for my appointment.  I informed them that they should cancel somebody else due to their mistake.  They informed me that they could not cancel anybody else and that I would have to reschedule.

This is unprofessional business practices and I should not have to be the one who reschedules due to their error.  Despite having power issues I was able to call and keep my appointment.  The company should be held to the same standards.