- Report: #1123896
Report - Rebuttal - Arbitrate
Complaint Review: Public Storage Houston TX
Public Storage Houston TX7715 Katy Freeway, Houston TX 77024 Houston, Texas USA
Public Storage Houston Texas Illegally locked out due to THEIR accounting error. Houston Texas
*General Comment: I would like to be contacted by the complainant
*Consumer Comment: To Author of Original Complaint
*Author of original report: That's exactly what I did.
*Consumer Comment: Comments...
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In August 2013 I rented a storage room at Public Storage on the Katy Freeway in Houston to store my personal home-based business supplies. I have paid my rent apr. one month early every month since then. Somehow, they did not credit my payment for January's rent that cleared my bank on 12-13-13. I wasn't aware until I received a late notice in mid-January. By the time the notice arrived to me, I had already made another payment, which cleared on 1-14-14 and was to be credited for my February rent. I spoke to the property manager, who spoke with the district manager. They never fixed their accounting error and credited my payment to my account, but they did take away the $20.00 late fee. Because they never correctly resolved the problem, the first of February I received another late notice, even though I was paid through the end of February. I provided them with evidence from my bank that my payments had been paid, but got no where with them. Their District Manager, Greg Anzaldua (phone number 713-621-9466 X3327) told me the ONLY way to resolve the matter was to bring them a printout of my ENTIRE bank statement to "prove" I'd paid them. I told him that my personal finances, outside of the fact that I had paid Public Storage as agreed, was none of his business and refused.
Today I got a storage room at another facility, went to Public Storage to move my belongings only to find out I have been locked out of my storage room - which is PAID IN FULL through the end of February. I am taking a day off work on Monday to try once again to get this resolved. I have spoken to the property manager, the District Manager, and to their Customer Service Department with zero success in resolving the matter. Although the property manager has been nice, the District Manager and Customer Service has been downright rude to me. After reading all of the complaints here I can only hope that a class action lawsuit is in the works against these criminals. Any attorney wanting to file a class action lawsuit against Public Storage is welcome to contact me.
This report was posted on Ripoff Report on 02/15/2014 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage-Houston-TX/Houston-Texas-77024/Public-Storage-Houston-Texas-Illegally-locked-out-due-to-THEIR-accounting-error-Houston-1123896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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