- Report: #737704
Report - Rebuttal - Arbitrate
Complaint Review: Public Storage INC
Public Storage INC820 Kent Avenue Baltimore, Maryland United States of America
Public Storage INC This is a simple case of the companies employees issuing false information, being rude to the customer, and a small matter that is now turning into a huge matter. I've had to complain to over six repr Baltimore, Maryland
*General Comment: So what happened?
*Consumer Comment: So, what is the "rip off" here?
Never in any situation if a customer is given incorrect information regarding a companies policy should management take sides especially with an employee is wrong. There are good people in the world who do pay off their debts like myself but I will not pay a debt in which a company failed to do proper inspection and follow ups.
I plan to take this situation as far as possible simply because I've worked as an customer service provider and I know I am right, we always have to remember to never disrespect a customer, argue, and not offer to settle with a number that he or she feels like is fair. I've asked for a breakdown of the charges the district manager couldn't which I find impossible how did he make it to that position configuring numbers is important in upper management. I would like to add that the property manager Ms.Keisha last name unknown was respectful and seemed caring and also Mr. Sam R. at headquaters knows how to talk to a customer in a hostile situation everyone else needs training!
This report was posted on Ripoff Report on 06/07/2011 06:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage-INC/Baltimore-Maryland-21228/Public-Storage-INC-This-is-a-simple-case-of-the-companies-employees-issuing-false-informa-737704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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