- Report: #4250
Report - Rebuttal - Arbitrate
Complaint Review: Public Storage
Public StorageN.E. Loop 820 Bedford, Texas U.S.A.
Public Storage poor business practices *REBUTTAL *UPDATE employee agrees
*UPDATE Employee: You Pay or We Can't
*UPDATE Employee: HOW LONG DOES A $1.00 LAST, MONTH,2,3 CAN WE MAKE SOME MONEY SOMETIMES?
*UPDATE Employee: very poor business practices by PSMI
*0: I once worked for Public Storage
*0: You be te Judge. Would you have an ounce of pity on a tenant
*0: These people fail to realize that they signed a rental agreement that was throughly explained to them first.
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We arrived at the facility we had the reservation with, and the man was ready to show us the size unit we reserved to make certain it would fit our needs, then we gave him our confirmation number and he obviously saw that we had the $1.00 for the first month, he all of a sudden had none that size. Of course he did have some larger, but could not offer us the same $1.00 for the first month.
My husband got on the phone and ended up finding a very nice lady at another Public Storage and she honored the $1.00 for the first month on a larger unit for us, because she felt we were wronged. We thought it was great that someone with integrity was running our facility. Well, she is not the only manager at that facility. We were a few days late one month and a manager called my husband and threatened to sell our stuff if we did not come in and pay right away. My husband called and made a complaint against this man on how he handled the situation and how he talked to my husband. My husband went to check on our stuff one day and could not get into the gate. So he asked another lady, one he had never seen before, why his access code was not working. She informed him they do that if you have late fees or are late. He walked in and checked on our belongings.
He then went to pay off all late fees and get everything up to date, whether or not we felt we owed them, because they have our stuff. The man he made a complaint against had cut our lock (which there is another hole so they can lock us out), he needed to to gain access to our unit. He went in went through our stuff, for an inventory.
We now have to replace the lock, which we spent a lot of money on, so no one could cut it. We have found out through the first lady who was so nice, and who is just as mad as we are at this man, that there were other people who were on the list to have their locks cut because they were 90 days or more past due that were not cut, just us and we only owed late fees. We were not even in the pile of people to be called, because we owed money.
My advice to anyone who has their belongings in Public Storage, get your stuff out first, then make your complaint if you have one. Judging from my problems and others I have read they do not follow guidelines, and anyone could enter your PRIVATE storage unit, and go through or sell your stuff just because they feel like it.
This report was posted on Ripoff Report on 01/20/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Bedford-Texas/Public-Storage-poor-business-practices-REBUTTAL-UPDATE-employee-agrees-4250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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