• Report: #4250

Complaint Review: Public Storage

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  • Submitted: Sat, January 20, 2001
  • Updated: Sat, June 01, 2002

  • Reported By:Tempe Arizona
Public Storage
N.E. Loop 820 Bedford, Texas U.S.A.

Public Storage poor business practices *REBUTTAL *UPDATE employee agrees

*UPDATE Employee: You Pay or We Can't

*UPDATE Employee: HOW LONG DOES A $1.00 LAST, MONTH,2,3 CAN WE MAKE SOME MONEY SOMETIMES?

*UPDATE Employee: very poor business practices by PSMI

*0: I once worked for Public Storage

*0: You be te Judge. Would you have an ounce of pity on a tenant

*0: These people fail to realize that they signed a rental agreement that was throughly explained to them first.

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We have had nothing but problems from these people from day one. My husband made a reservation over the phone to their national reservation center. We reserved a unit for the $1.00 for the first month deal. We were only going to use the unit for a few months while staying with my parents, so we could find another house.

We arrived at the facility we had the reservation with, and the man was ready to show us the size unit we reserved to make certain it would fit our needs, then we gave him our confirmation number and he obviously saw that we had the $1.00 for the first month, he all of a sudden had none that size. Of course he did have some larger, but could not offer us the same $1.00 for the first month.

My husband got on the phone and ended up finding a very nice lady at another Public Storage and she honored the $1.00 for the first month on a larger unit for us, because she felt we were wronged. We thought it was great that someone with integrity was running our facility. Well, she is not the only manager at that facility. We were a few days late one month and a manager called my husband and threatened to sell our stuff if we did not come in and pay right away. My husband called and made a complaint against this man on how he handled the situation and how he talked to my husband. My husband went to check on our stuff one day and could not get into the gate. So he asked another lady, one he had never seen before, why his access code was not working. She informed him they do that if you have late fees or are late. He walked in and checked on our belongings.

He then went to pay off all late fees and get everything up to date, whether or not we felt we owed them, because they have our stuff. The man he made a complaint against had cut our lock (which there is another hole so they can lock us out), he needed to to gain access to our unit. He went in went through our stuff, for an inventory.

We now have to replace the lock, which we spent a lot of money on, so no one could cut it. We have found out through the first lady who was so nice, and who is just as mad as we are at this man, that there were other people who were on the list to have their locks cut because they were 90 days or more past due that were not cut, just us and we only owed late fees. We were not even in the pile of people to be called, because we owed money.

My advice to anyone who has their belongings in Public Storage, get your stuff out first, then make your complaint if you have one. Judging from my problems and others I have read they do not follow guidelines, and anyone could enter your PRIVATE storage unit, and go through or sell your stuff just because they feel like it.

This report was posted on Ripoff Report on 01/20/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Bedford-Texas/Public-Storage-poor-business-practices-REBUTTAL-UPDATE-employee-agrees-4250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

You Pay or We Can't

AUTHOR: Jamie - ()

My parents own a storage facility in which I am the Office manager. I know how hard it can be to get some people to pay their bills on time or even at all.

Everyone has some sort of excuse or sobb story as to why they haven't paid. Our policy is as follows: 7 days late you get a $10 late fee and access through our gate is denied until the bill is paid in full. 30 days late we put our own lock in the 2nd hole on the unit and begin making phone calls in effort to collect what is owed. 60 days late we mail a lien notice, giving the tenant 15 days to pay the bill in full. If not resolved by the end of that time, we have no choice but to sell the stuff.

At this point, the bank actually owns our business until we pay off the loan used to start it. People need to understand that if they don't pay their bills, we can't either and we are not going to do anything that is going to hurt our business.
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#2 UPDATE Employee

HOW LONG DOES A $1.00 LAST, MONTH,2,3 CAN WE MAKE SOME MONEY SOMETIMES?

AUTHOR: dw - ()

WE AT PUBLIC STORAGE TRY HARD TO MAKE YOUR MOVING AND STORAGE NEEDS AS EASY AND AS STRESS FREE AS POSSIBLE. WE ARE ONE THE MOST STRESSFULL BUSINESSES IN THE WORLD "MOVING & PEOPLE".

PEOPLE SPENTS MORE MONEY THE YEAR THEY MOVE THAN ANY OTHER. WE KNOW THAT AND WE SOMETHING RUN SPL. TO SAVE YOU SOME MONEY AT THE BEGINNING OF YOUR MOVING TRANSITIONS AND OFFER YOU A WHOLE MONTH OF STORAGE FOR A DOLLAR (WOW) AND ALL WE ASK IS THAT YOU TO KEPT YOUR END OF THE AGREEMENT BY SIMPLE PAY YOUR RENT ON OR BEFORE THE DO DATE. AND REMOVE THE THINGS FROM THE LOCKER WHEN YOU ARE DONE. "SOULD BE EASY"

NO WE A PUBLIC STORAGE HAVE TO CALL SENT LETTER AND BEG PEOPLE TO KEPT THERE END OF THE WRITTEN AGREEMENT. AND PLEASE KEPT IN MIND SOME PEOPLE DON'T TO GIVE YOU ANY GOOD PERSONEL INFORMATION ON THEM SELF.

FOLKS WOULD LEAVE THERE THING IN A STORAGE LOCK FOR MONTHS, IE {NO PAYMENT, NO WAY TO CONTRACT, AND DOES NOT CALL US} HMM! WHAT WOULD YOU DO? EACH "EACH STATE LAW IS CLEAR" PAY YOUR DEBT OR THE OWN MAY SELL YOU LEIN GOOD TO SATIFY YOUR DEBT TO THEM. THAT THE YOUR STATE LAW IN MOST CASES WE DON'T HAVE THE MAN POWER TO KEPT UP WITH THE STATE LAW AND NEED MORE TIME TO SELL AND OR REMOVE THE CONTENTS OF A ABANDON TENANT LOCKER -

SUMMARY: PERSON A. PAID $1 MONTH RENT ON A $150.00/MO LOCKER - LOSE OF $149.00

NEXT MONTH RENT DUE - NO PAYMENT,LATE FEE APPLY
38 DAY LATE - LEIN FEE APPLY
7&14 DAY LATER - NEWPAPER AD TO FIND TENANT
UP TO $100.00 LOSE
7 MORES DAYS - SOLD AT AUCTION
PLUS DUMPING/TRASH PICK-UP
LOSE TOTAL APP0X - - $-500 TO -800
JUST BECAUSE WE OFFER YOU A $1 FIRST MONTH STORAGE WITH A MONTH TO MONTH AGREEMENT.

IN MORE CASE THE TENANT HAS REMOVE THINGS OF VALUE AND LEAVE TRASH TO TRY TO SELL WE MAY RECOVER ABOUT $50.00 IF WE ARE LUCKY

MY ADVANCE IS IF YOU CAN'T AFFORDED A LINCOLN THEN DON'T BUY ONE AND IT WILL NOT GET REPO IN OTHER WORDS IF YOU CAN'T AFFORDED STORAGE THAN MOVE YOUR THINGS TO YOUR MOMMY BASEMENT AND STOP WASTING THE STORAGE PEOPLE TIME.
ALSO NOTE: YOUR DRIVING THE PRICE OF STORAGE UP FOR EVERYONE ELSE.

BELIEVE ME NO NO NO ONE WANT TO SELL OR REMOVE YOUR THINGS. SORRY AS A HOURLY EMPLOYEES THAT JUST TOO MUCH WORK. I RATHER WISH YOU MOVED OUT BEFORE YOU GET THAT FAR (ABOUT 45-90DAY) IN DEBT.

SO REMEMBER NOTHING FROM NOTHNG EQUALS NOTHING
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#3 UPDATE Employee

very poor business practices by PSMI

AUTHOR: Bill - ()

I know the company has very strict rules about the sale of tenants who are behind in their rent, but their midlevel managers don't always follow the company rules . There is probably a lawsuit in the works now because someones' storage was sold by a district manager by mistake. This was not only a violation of company policy but also a violation of Florida State Eviction Law. Best of all, this district manager is still with Public Storage. It appears that the dist. mgr's boss, the Regional Manager, is allowing this to go on. Don't blame the company for what certain employees do and/or are allow to do buy misuse of authority. If upper level managers choose to ignore this problem within the company, than say Public Storage is a " rip-off "
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#4 0

I once worked for Public Storage

AUTHOR: - ()

They filed the following rebuttal to the above Rip-Off Report:

Their email: lcapeheart127@aol.com
Their name: anonymous

Their relationship to the company: Consumer Suggestion

Rebuttal:
I once worked for Public Storage and I would like to add to the original comments that not only does unethical things like this occassionally go on to the consumer it can also happen to the employee by "the company".
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#5 0

You be te Judge. Would you have an ounce of pity on a tenant

AUTHOR: - ()

They filed the following rebuttal to the above Rip-Off Report:



Their email: davra66@aol.com

Their name: David



Their relationship to the company: Devotee



Rebuttal:

You shouldn't write some of these things if they are not true. Public Storage, Inc. goes by the book. If you are 38 days late on your rent, your lock should be cut and auction procedures should begin.



You be te Judge. Would you have an ounce of pity on a tenant that was 38 days late, and than had the guts to write about it?
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#6 0

These people fail to realize that they signed a rental agreement that was throughly explained to them first.

AUTHOR: - ()

They filed the following rebuttal to the above Rip-Off Report:



Their email: Deanna5952@aol.com

Their name: Deanna



Their relationship to the company: Advocate



Rebuttal:

These people fail to realize that they signed a rental agreement that was throughly explained to them first. Renting a storage space is the same as renting an apartment or house. When the rent is due, that's when it's due. With an apartment, if you don't pay after 5 days you first get a late fee, then the landlord follows eviction procedures to eviction you. At Public

Storage, you have 10 days from the due date to pay, then a late fee is assessed. After that you still have 28 days to pay rent plus late fee. This is more than fair! Public Storage only starts auction proceedings AFTER you are 38 days past due. What do you expect? Should they store your things for free forever?? Now that's not a good business practice.
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