I was one of the original Shurgard customers and had little or on problems with the staff. Only after Public Storage took over did difficulties begin. First, a contract that created a benefit for me by combining two units on a second floor into a 10x20 on paper, disappeared from the files and the lock was cut. I understand after reasearch into Public Storage business practices that each lock securing a unit is to be taged with a "Ps" sticker to allow for better security. Yet, my lock had this tag, I paid on time, and nobody complained until ownership changed. The manager then on site apologized. I had to rush over to their site with great difficulty to temporarily solve the problem. The action was supposed to be referred to Corporate for resolution. District management did not return telephone calls which were necessary due to the action requiring immediate responsible action. Months later, after I had made it a special point to visit the local office monthly, was I telephoned by a new manager and told to immediately move everything out or sign a new contact. I had previously, as a part of being is extraordinary communication, constantly checked on the status of the unit(s) involved. I was forced to sign a contract under protest and duress based in part to the items stored requiring a mover and new location. I did finally obtain contact with a district level employee who comitted to resolving the problem. Two or more years later it is not resolved. Present employees inform me that the "in charge" person simply makes decisions and does not log or record for the files. This is not a normal procedure for any business I have been employed with at any time. I began moving out. What I have previously found is that the facility roof is open to the sky in one location, showing dark stains that may be mold, and in general is leaking, something I discovered in 2007 and continued to reported to the local office without success in resolution. A former imployee to me that bids were taken but the District Manager had either rejected them or was holding up the process. I reported this situation as well as water damage to the insurance company with the result that Public Storage apparently used the onsite manager as an agent. I wonder what the qualification of the Public Storage employee is to perform insurance investigations. I have requested credit for a unit vacated at the first of the month without contact. The staff seems to only make a computer note. I am working on moving due to the whole situation being beyond realistic resolution. Hopefully someone will step into the breach and take control. I can believe others who state that previous assangement are not being honored. Despite the fact that agreements in the form of contracts and commitments have been made, Public Storage employees have told me they are beyond previous agreements with the force of law.
Ann Arbor, Michigan