• Report: #589711

Complaint Review: Public Storage

  • Submitted: Mon, April 05, 2010
  • Updated: Mon, May 03, 2010

  • Reported By: Guppy — Clifton New Jersey USA
Public Storage
515 Broad St. Clifton, New Jersey United States of America

Public Storage Overcharges Existing Customers Clifton, New Jersey

*Author of original report: Public Storage Flacks on the prowl

*Consumer Comment: It is called marketing...

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Public Storage had systematically increased my rent about twice a year over about 6 years. The end result was that I was paying $25/month more for my unit than the advertised price (of $73) on their website for an identical unit on the same floor of the same building.


Complaints to my local manager were useless -- they have no control over pricing. I got the number for the regional office, and I left two courteous voice messages with the district manager over the course of a month. Once I actually got her on the phone, and she said she'd look in to it. Besides being snappy and vulgar (muttering obscenities under her breath when her computer was slow), she didn't call back, didn't resolve the issue, and didn't remember me. At long last I got through to her boss, the regional manager, who offered to reduce the rate to $81, but wouldn't reduce it to $73 which was the website price. She claimed that corporate limited her to a 10% reduction. The only way I would have been able to get the advertised price was to actually vacate my existing unit and physically move down the hall. (Since then, they have cut the price for new customers another $10 to $63.)


I'll concede that Public Storage has the right to set its policies any way it chooses. Public Storage has the right to charge existing customers a lot more than the lower rates they are advertising online to new customers. Public Storage also has the right to arbitrarily set lower promotional prices while charging existing customers up to 30% more for an identical unit. Public Storage also reserves the right to change its prices daily (as they have said over the phone). But as an existing customer, the issue for me is: How do I feel about being screwed by Public Storage, and what can I do to stop it? I'd urge all PS tenants to check their bills, verify the advertised rates, and request an adjustment if you are being overcharged. Check your Public Storage bill every year -- check it every time you get a rate increase -- because those increases are cumulative and over the years you'll be paying hundreds more to Public Storage than you should. They are counting on their good customers to either not notice, or not complain. You owe it to yourself to ask Public Storage to lower your rent.


By the way, if you call their headquarters in Glendale, CA (800-567-0759), they will bounce you back to your regional manager. But it's worth calling and complaining at the highest level possible.


This report was posted on Ripoff Report on 04/05/2010 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Clifton-New-Jersey-07013/Public-Storage-Overcharges-Existing-Customers-Clifton-New-Jersey-589711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Public Storage Flacks on the prowl

AUTHOR: Guppy - (USA)

The retort to my previously posted complaint could only have been written by an employee of Public Storage. It's a pattern of defensiveness repeated across the internet wherever Public Storage is criticized (and that company gets a lot of complaints). As if any other evidence were needed, Public Storage gets an F rating over at the Better Business Bureau's website: http://www.la.bbb.org/Business-Report/Public-Storage-Inc-52194. I am sure that anyone who's been victimized by Public Storage gets why.
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#2 Consumer Comment

It is called marketing...

AUTHOR: Robert - (U.S.A.)

It is common to give "new" customers better deals to get them to sign up or buy a service.

Repair companies give discounts for the first service call.  Pharmacies give discounts for transfering prescriptions.  Dentists will give away free cleanings and x-rays to new customers.  Cable Companies give new customers special promotions.  The list could go on.

what can I do to stop it?

If you don't like a company that gives a new customer any special deals, then do not patronize them. 

If you don't like the price you are paying for storage move to another location.  If you want to stay at Public Storage then, as inconvienient as it may be, move to another unit a few spaces down.

 

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