• Report: #410067

Complaint Review: Public Storage

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  • Submitted: Fri, January 09, 2009
  • Updated: Sat, March 28, 2009

  • Reported By:Houston Texas
Public Storage
9223 Lont Point Avenue Houston, Texas U.S.A.

Public Storage A Company that provides burglars opportunity to steal your possessions. Ripoff, Irresponsible, Unprofessional, Full of Crap Houston Texas

*Consumer Comment: Public Storage founder Bradley Wayne Hughes 4.5 billion and counting.

*Consumer Comment: Public Storage founder Bradley Wayne Hughes 4.5 billion and counting.

*UPDATE Employee: Update

*Author of original report: Physical evidence

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The weekend after Thanksgiving my storage locker was broken into. I was not notified. I'd just happened to go by my storage on December 1, 2008. There was a new employee (which is nothing new) standing outside the office. She greeted me and went inside. I went to my storage and noticed a blue lock. I went to the office and the same individual that greeted me asked if there was a blue lock on my storage door. I said yes. She said that there was a break-in over the weekend. Didn't someone contact you? I said no.

She went on to say that they stayed until 6:30pm on Sunday to call as many people as they could and she was sure that they called me. She went as far to pull out a call sheet showing my locker number. She asked if they have my correct number and I said yes. I saw on the list that everyone in my section was contacted except for me and my locker is the first locker in the section.

So I had to wait for the assistant manager Mandy. Mandy started complaining about how late she stayed making phone calls and how her kids were bothering everybody. SO WHAT! THAT IS NOT MY PROBLEM! I told her that I trusted her company with my personal belongings and yet, you could not have the professionalism and decency to contact me. Mandy, asked, are you making a payment?

This is one time that my going over the counter and slapping her into oblivion, if that were possible and risk going to jail for. I had to purchase a new lock and then I walked away.

I was told that there were about 20 lockers broken into and it took several hours to call/not call and leave a message?

I had stored some electronics items because of Hurricane Ike. I am now out of over $3,000.00 worth of personal items.

I called the district manager three times and he never returned my phone call. I called the Corporate Office only to get the run around.

I am filing a formal complaint with the State Attorney General's office in both California and Texas. I suggest that others do the same to make sure a paper trail is created to protect us since Public Storage is not willing to do so.

I did receive a phone call but it was not from the District Manager, his name was Mr. Godwin. According to Mr. Godwin, he contemplated for about threee years in securing additional security cameras, however, due to budget constraints he could do so.

EXCUSE ME!!!

I am taking the information from this site and I am submitting this to an attorney. I am not dealing with their B.S. any longer.

Beverly
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 01/09/2009 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Houston-Texas/Public-Storage-A-Company-that-provides-burglars-opportunity-to-steal-your-possessions-Rip-410067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Public Storage founder Bradley Wayne Hughes 4.5 billion and counting.

AUTHOR: Fatty - (U.S.A.)

Good luck Bev, this company has billions of dollars and hundreds of lawyers in order to crush you like a bug. They will stop at nothing to shut you down, keep every penny of your money, and make you pay again and again and again. It's all your fault, they are to blame for nothing, they are accountable for nothing, there are no consequences for their actions. "You should have read your contract" they will tell you. The insurance they sell you covers nothing, 0, zippo, nada, etc. They only take in money and DO NOT UNDER ANY CIRCUMSTANCES ever give refunds. You can't cantact them, just try to get a live person on the phone, if you leave a message they will not return your call, will not answer your letters, do not pay their bills, defend, deny, delay until you go away. They don't need your business just your credit card and SS number. The worst company on earth.
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#2 Consumer Comment

Public Storage founder Bradley Wayne Hughes 4.5 billion and counting.

AUTHOR: Fatty - (U.S.A.)

Good luck Bev, this company has billions of dollars and hundreds of lawyers in order to crush you like a bug. They will stop at nothing to shut you down, keep every penny of your money, and make you pay again and again and again. It's all your fault, they are to blame for nothing, they are accountable for nothing, there are no consequences for their actions. "You should have read your contract" they will tell you. The insurance they sell you covers nothing, 0, zippo, nada, etc. They only take in money and DO NOT UNDER ANY CIRCUMSTANCES ever give refunds. You can't cantact them, just try to get a live person on the phone, if you leave a message they will not return your call, will not answer your letters, do not pay their bills, defend, deny, delay until you go away. They don't need your business just your credit card and SS number. The worst company on earth.
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#3 UPDATE Employee

Update

AUTHOR: PSemployee - (U.S.A.)

Before you rented the unit there was a universal blue lock on the unit which public storage uses and when you rent it you use your own lock. They re-secured your unit with our blue lock. I can not vouch for the employees there as I am a manager in a different state. Im not discrediting your story, but where is the evidence that the managers had anything to do with the burgulary? Usually its another customer that has accesss to the site via their gate code. What kind of lock did you have? A disc, cylinder, combination, key lock? What was it made out of? Was it a PS lock? The district manager can only purchase cameras if the funds are there. Did you have insurance on the goods? Was it the insurance PS offers through Willis Insurance or did you have homeowners? Let me know.
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#4 Author of original report

Physical evidence

AUTHOR: Beverly - (U.S.A.)

I forgot to add to my report. Several of the cut locks were left in my storage locker. I tried to report this to the office, regional manager, district manager, and corporate office and they refused to cooperate.

I was also reminded that it is Public Storage Corporate Policy not to be obligated to any customer.
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