- Report: #948803
Report - Rebuttal - Arbitrate
Complaint Review: Public Storage
Public Storage17952 Gothard Street Huntington Beach, California United States of America
Public Storage ,publicstorage.com False advertising and failure to be up front on terms. Huntington Beach, California
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They advertise only $1.00 rent for the first month, then before you get out
of the office, they collect up front for paper work $22.00, a new lock for
$21.00 then insurance whether you want it or not.
Employee failed to properly inform of these unadvertised charges:
1. Was not told we were buying the lock for some $21 (for which I have no
use for). We only needed temporary storage for one week.
2. Was charged $9 for insurance which I did not need as my homeowner
insurance covers it. At the time I wasn't sure until I got a hold of my agent.
I was told the insurance would be adjusted.
When I reminded this Employee, this person would not do anything about it.
This report was posted on Ripoff Report on 09/30/2012 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Huntington-Beach-California-92647/Public-Storage-publicstoragecom-False-advertising-and-failure-to-be-up-front-on-terms-948803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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