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  • Report: #422755

Complaint Review: Public Storage

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  • Submitted: Tue, February 10, 2009
  • Updated: Tue, March 24, 2009

  • Reported By:San Jose California
Public Storage
1096 N Fair Oaks Avenue Sunnyvale, California U.S.A.

Public Storage Ripoff Sunnyvale California

*UPDATE Employee: Bad charges

*UPDATE Employee: Advice

*UPDATE Employee: Advice

*UPDATE Employee: Advice

*UPDATE Employee: Advice

*Author of original report: Ripoff @ Public Storage : 1096 N Fair Oaks Avenue, Sunnyvale, CA 94089

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I would like to tell you about a worst customer experience I had at the Public Storage on Fair Oaks Avenue in Sunnyvale , CA .

I rented a unit in the Public Storage at 1096 N Fair Oaks Avenue , Sunnyvale , CA , from 11/19/2008 to 12/17/2008.

When I took out my stuff on 12/17, I talked with Mr. Pervez, the property manager, to make sure all the payments are done and there is no amount due. I called him again on 12/18 and 12/19 to make sure the same thing. And he said everything is fine and I am good to go.

Yesterday on 02/09/2008, I recieved a letter (dated 01/27/2009..!!) from Allied Interstate (Collecting Agency) that $25 is due on my account. I went to the same Public Storage and talked with Crosbie. (Pervez was on leave, so she was acting property manager) She said that I have been charged for dumpster usage. I explained her that I havent left a single paper on your premises or put empty boxes in your dumpster, then why am I being charged.

Her response :- "There were some boxes left on premises that day, we dont know who did it, but since you (Harsh Shah) were the only one to move out that day, we charged you." What the ***** is this. So tomorrow, if I go to that Public Storage, throw a box at night, would they charge the guy who left that day. This is total BS.

I asked her to give the Field/Regional Manager email id or phone number. But she wont give one right away. Finally after lot of discussion she gave me Nelanie Bailey's phone number. I called that number and no one answered, left a voicemail, no one called back...!!!

Firstly those guys put a false charge on my account. Then without notifying me (either through phone call or letter) they forwarded it to collecting agency. The collecting agency reported this to credit bureau and my credit history got screwed. My two active credit cards got deactivated because of collection agency on my credit report. What the **** is this.

I am really hurt with this incident. It was embrassing to see those credit cards getting declined everytime when I tried using them before knowing they have been deactivated.

When I asked everything is clear, Pervez replies yes everything is fine and i am good to go. After that they put wrong charges. Dont inform me via phone or letter, directly give it to collecting agency and then screw my history. And all these for no fault of mine.

I would like to know if there are any laws to protect consumers like me for the false charges, not notifying me, credit history getting screwed and emotional distress I am going through. I am not a rich person, so I cant afford to pay for lawyers fees, just want to know if some non-profit organization can fight for me.

Hfao
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 02/10/2009 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Sunnyvale-California-94089/Public-Storage-Ripoff-Sunnyvale-California-422755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Bad charges

AUTHOR: PS2007 - (U.S.A.)

I am a current employee. If in fact the situation is true, I wold suggest you contact the District manager and go from there, if they find you are correct they will place a stop on the collections.

As far as the emotional distress, I'm afraid you won't be helped much, most states do not honor any claims, so you will waste your money on the courts.

Next contact your credit reporting agencies let them know of the situation after the stop collect is placed. They will contact Public Storage and confirm it was a mistake and correct your reports.

Hopefully this will fully correct the issue, I sympathize with this unfortunate circumstance, and hope that you will note that it is not Public Storage policy to charge fees to a customers account for removal of trash/items if it did not belong to them.

If your credit cards were being declined because of this situation I would recommend changing credit companies, because to the best of my knowledge a creditor cannot close an account if you have something in collections, the only thing that should possibly happen is new credit applications being denied.

I hope this helps, let me know how everything goes or if you have any questions.
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#2 UPDATE Employee

Advice

AUTHOR: PSemployee - (U.S.A.)

As a property manager for Public Storage contact the district manager and see what they can do for you.
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#3 UPDATE Employee

Advice

AUTHOR: PSemployee - (U.S.A.)

As a property manager for Public Storage contact the district manager and see what they can do for you.
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#4 UPDATE Employee

Advice

AUTHOR: PSemployee - (U.S.A.)

As a property manager for Public Storage contact the district manager and see what they can do for you.
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#5 UPDATE Employee

Advice

AUTHOR: PSemployee - (U.S.A.)

As a property manager for Public Storage contact the district manager and see what they can do for you.
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#6 Author of original report

Ripoff @ Public Storage : 1096 N Fair Oaks Avenue, Sunnyvale, CA 94089

AUTHOR: Hfao - (U.S.A.)

Good Evening,

I would like to tell you about a worst customer experience I had at the Public Storage on Fair Oaks Avenue in Sunnyvale, CA.

I rented a unit in the Public Storage at 1096 N Fair Oaks Avenue , Sunnyvale , CA , from 11/19/2008 to 12/17/2008.

When I took out my stuff on 12/17, I talked with Mr. Pervez, the property manager, to make sure all the payments are done and there is no amount due. I called him again on 12/18 and 12/19 to make sure the same thing. And he said everything is fine and I am good to go.

Yesterday on 02/09/2008, I recieved a letter (dated 01/27/2009..!!) from Allied Interstate (Collecting Agency) that $25 is due on my account. I went to the same Public Storage and talked with Crosbie. (Pervez was on leave, so she was acting property manager) She said that I have been charged for dumpster usage. I explained her that I havent left a single paper on your premises or put empty boxes in your dumpster, then why am I being charged.

Her response :- "There were some boxes left on premises that day, we dont know who did it, but since you were the only one to move out that day, we charged you." What the ***** is this. So tomorrow, if I go to that Public Storage, throw a box at night, would they charge the guy who left that day. This is total BS.

I asked her to give the Field/Regional Manager email id or phone number. But she wont give one right away. Finally after lot of discussion she gave me Nelanie Bailey's phone number. I called that number and no one answered, left a voicemail, no one called back...!!!

Firstly those guys put a false charge on my account. Then without notifying me (either through phone call or letter) they forwarded it to collecting agency. The collecting agency reported this to credit bureau and my credit history got screwed. My two active credit cards got deactivated because of collection agency on my credit report.

I am really hurt with this incident. It was embrassing to see those credit cards getting declined everytime when I tried using them before knowing they have been deactivated.

When I asked everything is clear, Pervez replies yes everything is fine and i am good to go. After that they put wrong charges. Dont inform me via phone or letter, directly give it to collecting agency and the collecting agency screws my history. And all these for no fault of mine.

I would like to know if there are any laws to protect consumers like me for the emotional distress I am going through and the credit history impact. I am not a rich person, so I cant afford to pay for lawyers fees.
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