• Report: #876375

Complaint Review: Public Storage

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  • Submitted: Mon, April 30, 2012
  • Updated: Wed, May 02, 2012

  • Reported By: Cork1283 — Woodbury Minnesota United States of America
Public Storage
2280 Wooddale Drive Woodbury, Minnesota United States of America

Public Storage Public Storage makes you pay for a worthless insurance policy and doesn't care about customer service! Woodbury, Minnesota

*Consumer Comment: Report these scumbags

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 I stored all my personal belongings for the duration of 1 year at this Public Storage location. When I went to retrieve my items and found all my furniture, over $3,000 worth, was ruined from mold. When I signed up for my service, I was told that I had no choice but to pay an extra $8/month for an insurance policy that would cover me from any damages up to $2,000. When I tried to make the claim for my furniture, I was told my policy would only cover up to $250 maximum payout. When I confronted Public Storage about this, they blew me off and said I have to go through the insurance provider. The manager lady at the location said that I should qualify for the full $2,000 based on her understanding of the insurance coverage. She apparently has no clue about her own product or just acted like an idiot and lies to everyone. I would NEVER use public storage again or ever recommend it to anyone! They would not acknowledge that my furniture was a total loss because of their units and basically told me too bad. The manager lady here is a total idiot and will tell you lies to get you to sign the papers to use their storage facility. DO NOT STORE YOUR BELONGINGS AT ANY PUBLIC STORAGE LOCATION!!!

This report was posted on Ripoff Report on 04/30/2012 09:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Woodbury-Minnesota-55125/Public-Storage-Public-Storage-makes-you-pay-for-a-worthless-insurance-policy-and-doesnt-876375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Report these scumbags

AUTHOR: Beverly - (U.S.A.)

I am too a victim of Public Storage.  I've been paying my bill including the insurance for 4 years.  I received an email from Willis Insurance saying that I should reinstate my insurance.  I emailed them twice without receiving a response.  The third email I mentioned contacting the D.A.  Their response was I had not paid them.  Excuse me?  What am I paying the monthly rent and insurance combined for?  I told them I paid their worthless insurance and I was told to contact the property manager. 

I am contacting the Los Angeles District Attorney and every local, state and federal agency that oversee this company and hopefully put an end to Public Storage's scams.

I urge you to file a complaint against this fraudulent company with the Insurance Commission, California AG and the District Attorney.
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